This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Excluded subjects list

Excluded subjects are words or phrases that appear in the subject line of an incoming email message and cause the Email Rule Engine to reject the message. For example, if the phrase Delivery Error is defined as an excluded subject, the Email Rule Engine rejects any incoming message that contains this phrase in the subject line. The excluded subjects list prevents the email inbox that your system uses for creating or updating records from filling up with email messages that the Email Rule Engine cannot process.

The out-of-the-box excluded subjects are as follows. They are associated with the Global company setting and apply to all companies in your environment.

Related topics

Creating-and-modifying-company-specific-excluded-subjects
Creating and updating records by using email

  • Delivery Error
  • Failure Notice
  • Mail Delivery Failure
  • Mail Delivery Subsystem
  • Mail System Error
  • Mailer-Daemon
  • Message Rejected
  • Nondeliverable Message
  • Out of Office
  • Postmaster
  • RBE Notification
  • Returned Mail
  • System Administrator
  • Undeliverable
  • Undelivered
  • Warning: Could not send message

If your company's email environment generates other subjects that you need to exclude, you can create company-specific excluded subjects.

If the email message passes all of the excluded-subject scans, the Email Rule Engine then evaluates the message against the use cases.

 

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