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22.1 enhancements and patches

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Service Management
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BMC Helix ITSM: Smart IT
BMC Helix ITSM: Smart IT 21.05
Administering

This documentation supports the 21.05 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Administering

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

This section describes the administration tasks for Smart IT.

Setting up

Setting up asset management
Setting up BMC Helix Cognitive Automation
Setting up incident management
Setting up knowledge management
Setting up problem management
Setting up service management

Configuring

Configuring actions in Smart IT
Configuring automatic following in Smart IT
Configuring file attachments
Configuring notifications for Smart IT
Configuring search
Configuring Smart Reporting in Smart IT
Configuring the calendar
Configuring the date and time formats
Configuring the embedded self-help

Tickets

Configuring ticket review
Creating and modifying ticket templates
Creating categories
Managing access to tickets and resources through support groups

Additional administrative tasks

Clearing the Smart IT cache
Enabling accessibility in Smart IT
Enabling BMC Helix Multi-Cloud Broker for Smart IT
Enabling maps in Smart IT
Viewing active users in Smart IT

Last modified by dmenon on 2024/12/11 12:04

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22.1
21.3
21.05

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