Documentation

- Register
- Log in
Search

Search

×

Recently viewed

Search result

Docs.bmc.com brief outage

This site, docs.bmc.com, will undergo a brief outage of less than ten minutes starting at 5 PM CDT June 12/3:30 AM IST June 13.

Service Management
…
BMC Helix ITSM: Smart IT
BMC Helix ITSM: Smart IT 21.3
Administering

This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Administering

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

This section describes the administration tasks for Smart IT.

Setting up

Setting up asset management
Setting up BMC Helix Cognitive Automation
Setting up incident management
Setting up knowledge management
Setting up problem management
Setting up service management

Configuring

Configuring actions in Smart IT
Configuring automatic following in Smart IT
Configuring file attachments
Configuring notifications for Smart IT
Configuring search
Configuring Smart Reporting in Smart IT
Configuring the calendar
Configuring the date and time formats

Tickets

Configuring ticket review
Creating and modifying ticket templates
Creating categories
Managing access to tickets and resources through support groups

Additional administrative tasks

Clearing the Smart IT cache
Enabling accessibility in Smart IT
Enabling BMC Helix Multi-Cloud Broker for Smart IT
Enabling maps in Smart IT
Viewing active users in Smart IT

Last modified by dmenon on 2024/12/11 10:52

Was this page helpful? Submitting...

What is wrong with this page?
Confusing
Missing screenshots, graphics
Missing technical details
Needs a video
Not correct
Not the information I expected
Your feedback

Contact information
Send Skip

Your feedback

Contact information
Send Skip

Thank you

© Copyright 2014 - 2024 BMC Software, Inc.

Comments (0)

22.1
21.3
21.05

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

On this page

Footer

Company

About BMC
Events
Webinars
Feedback
Careers
Global Contacts
Sitemap
Newsroom

Support

Support Central
Knowledge Base
Vulnerability Disclosure
Documentation
Downloads
Resources

Social

Community
LinkedIn
Facebook
YouTube
BMC Blogs
X
Instagram

Search BMC

Contact
Free Trials
Legal
Privacy Policy
Email Opt-Out
Trust Center

© Copyright 2005 - 2025 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use. BMC,the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.