Setting up problem management

As an administrator, perform the following tasks to set up problem management:

Task	Reference
Ensure that users have the minimum permissions needed to access problem management functionality in Smart IT.	Smart-IT-roles-and-permissions
If your organization requires custom fields to capture additional data in problem requests, add those fields to the problem investigation view.	Adding-custom-fields-to-the-Problem-Investigation-view
If your organization requires custom fields to capture additional data in known errors, add those fields to the known error view.	Adding-custom-fields-to-the-Known-Error-view
If your organization will create knowledge articles from problem investigations or known errors, set up the applicable knowledge article templates.	Setting-up-custom-knowledge-management-templates-with-Smart-IT

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