Setting up incident management


As an administrator, you set up incident management from the Mid Tier and the Innovation Studio Configuration settings in the BMC Helix ITSM application. This section discusses how administrators can configure Incident Management to suit business needs. Topics include:

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix ITSM: Service Desk 26.2