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This documentation supports the 23.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Troubleshooting issues with relationships

When you try to relate multiple CIs to tickets, you may encounter issues. Use this information to understand the issue and resolve them.

Symptom

Scope 

Resolution

I am unable to find the CIs to relate to an incident, problem or known error ticket.

Multiple users face this issue.

  • Verify that you have entered the correct CI names.
  • Verify that the CI record exists in the system.
  • Verify that you have the permissions to access CIs.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix ITSM: Service Desk 23.3