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Best practices for Knowledge Management

We recommend that you review best practices for prior to implementing a product or a feature.

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User-goals-and-features
Knowledge-Centered-Service-overview

Category	References
Planning	Adding indexes for improving asset search Adding indexes for improving asset search Adding indexes for improving asset search Adding indexes for improving asset search Adding indexes for improving asset search Adding indexes for improving asset search Adding indexes for improving asset search Adding indexes for improving asset search Adding indexes for improving asset search Additional BMC Atrium Core requirements Additional BMC Atrium Core requirements Additional BMC Atrium Core requirements Additional BMC CMDB requirements Additional BMC CMDB requirements Application Functional roles Asset Inventory permissions Asset Inventory permissions Asset Inventory permissions Asset Inventory permissions Asset Inventory permissions Asset Inventory permissions Asset Inventory permissions Asset Inventory permissions Asset Management user roles and permissions Asset Management user roles and permissions Asset Management user roles and permissions Asset Management user roles and permissions Asset Management user roles and permissions Best practices for BMC Digital Workplace Best practices for BMC Digital Workplace Best practices for BMC Digital Workplace Best practices for BMC Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best Practices for loading data into BMC CMDB Best Practices for loading data into BMC Helix CMDB Best Practices for loading data into BMC Helix CMDB Best Practices for loading data into BMC Helix CMDB Best Practices for loading data into BMC Helix CMDB Best Practices for loading data into BMC Helix CMDB Best practices for specific implementation scenarios Best practices for specific implementation scenarios Best practices for specific implementation scenarios Best practices for specific implementation scenarios Best practices for specific implementation scenarios Best practices for specific implementation scenarios Best practices when preparing to load data into BMC CMDB Best practices when preparing to load data into BMC Helix CMDB Best practices when preparing to load data into BMC Helix CMDB Best practices when preparing to load data into BMC Helix CMDB Best practices when preparing to load data into BMC Helix CMDB Best practices when preparing to load data into BMC Helix CMDB BMC Asset Management user permissions BMC Digital Workplace and Smart IT installation worksheets BMC Digital Workplace and Smart IT installation worksheets BMC Digital Workplace Catalog performance tuning and software component configuration settings BMC Service Request Management permissions BMC Service Request Management permissions BMC Service Request Management permissions BMC Service Request Management permissions BMC Service Request Management permissions BMC Service Request Management permissions BMC Service Request Management permissions BMC Service Request Management permissions Configuring private queue threads Configuring private queue threads Configuring private queue threads Configuring private queue threads Configuring private queue threads Defining a service catalog Defining a service catalog Defining a service catalog Defining a service catalog Defining a service catalog Defining a service catalog Defining a service catalog Defining a service catalog Defining a service catalog Enterprise Centralized Configuration Server as a shared service Enterprise Centralized Configuration Server as a shared service Enterprise Centralized Configuration Server as a shared service Enterprise Centralized Configuration Server as a shared service Enterprise Centralized Configuration Server as a shared service Example configurations Example configurations Example configurations Example configurations Financial permissions Financial permissions Financial permissions Financial permissions Financial permissions Financial permissions Financial permissions Financial permissions Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Foundation module permission groups Gathering information Guidelines for deploying a load balancer in a shared services architecture Guidelines for deploying a load balancer in a shared services architecture Guidelines for deploying a load balancer in a shared services architecture Guidelines for deploying a load balancer in a shared services architecture Guidelines for tenants in shared service Guidelines for tenants in shared service Guidelines for tenants in shared service Guidelines for tenants in shared service Guidelines for tenants in shared service High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production High availability deployment for production Hybrid deployment Hybrid deployment Identifying business needs Identifying business needs Identifying business needs Identifying business needs Identifying business needs Identifying business needs Identifying business needs Identifying business needs Incident Management permissions Incident Management permissions Incident Management permissions Incident Management permissions Incident Management roles and permissions Incident Management roles and permissions Incident Management roles and permissions Incident Management roles and permissions Incident Management roles and permissions Minimal deployment for development and testing Minimal deployment for development and testing Planning Planning an upgrade Planning an upgrade Planning an upgrade Planning an upgrade Planning BMC Remedy Smart Reporting deployment Planning the source of your catalog Planning the source of your catalog Planning the source of your catalog Planning the source of your catalog Planning the source of your catalog Planning the source of your catalog Planning the source of your catalog
Onboarding and implementing	Backing up the mid tier cache Best practices for registering knowledge sources Best practices for registering knowledge sources Best practices for registering knowledge sources Best practices for registering knowledge sources Best practices for registering knowledge sources Best practices for registering knowledge sources Best practices for registering knowledge sources Best practices for registering knowledge sources BMC Remedy Mid Tier recommendations Configuring a cluster Configuring a load balancer with a firewall, web servers, a second load balancer, and multiple AR System servers Configuring a mid tier to launch a browser in a different mid tier Configuring application settings Configuring application settings Configuring application settings Configuring application settings Configuring application settings Configuring application settings Configuring application settings Configuring application settings Configuring java plug-in servers Configuring process flows and approvals Configuring process flows and approvals Configuring process flows and approvals Configuring process flows and their approvals Configuring process flows and their approvals Configuring process flows and their approvals Configuring process flows and their approvals Configuring process flows and their approvals Configuring security options Configuring security options for Smart IT Configuring security options for Smart IT Configuring security options for Smart IT Configuring security options for Smart IT Configuring templates Configuring templates Configuring templates Configuring templates Configuring templates Configuring templates Configuring templates Configuring templates Configuring the AR System server to control memory use Configuring the AR System server to maximize memory use Configuring the AR System server to rename the server Configuring the Assignment Engine server settings Configuring the BMC Helix ITSM Notification Engine threads count Configuring the BMC Helix ITSM Notification Engine threads count Configuring the BMC Helix ITSM Notification Engine threads count Configuring the BMC Helix ITSM Notification Engine threads count Configuring the BMC Helix ITSM Notification Engine threads count Configuring the BMC Helix ITSM Notification Engine threads count Configuring the BMC Helix ITSM Notification Engine threads count Configuring the BMC Helix ITSM Notification Engine threads count Configuring the Connection Settings page Configuring the Distributed Server Option service for a hub and spoke system Configuring the Distributed Server Option service for a hub and spoke system Configuring the Distributed Server Option service for a hub and spoke system Configuring the Distributed Server Option service for a hub and spoke system Configuring the Distributed Server Option service for a hub and spoke system Configuring the Distributed Server Option service for a hub and spoke system Configuring the Distributed Server Option service for a hub and spoke system Configuring the Distributed Server Option service for a hub and spoke system Configuring the license engine Configuring the license engine Configuring the license engine Configuring the license engine Configuring the license engine Configuring the license engine Configuring the license engine Configuring the license engine Configuring the license engine Configuring the Mid Tier for BMC Service Request Management Configuring the Mid Tier for BMC Service Request Management Configuring the Mid Tier for BMC Service Request Management Configuring the Mid Tier for BMC Service Request Management Configuring the Mid Tier for BMC Service Request Management Configuring the Mid Tier for BMC Service Request Management Configuring the Mid Tier for BMC Service Request Management Configuring the Mid Tier for BMC Service Request Management Configuring the mid tier to view DVF fields Configuring the Notification Engine Configuring Tomcat server Creating group mappings (for BMC Change Management) Creating group mappings for Change Management Creating group mappings for Change Management EmailDaemon.properties file Enabling exact matches for full text searches FTS Configuration form in the AR System Administration Console FTS tab configuration options Generating a license usage report High-availability architecture for FTS How load balancers route requests Installing Chat on a remote server Limiting entries using a published report Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Making bulk updates to people records Modifying flashboard properties Onboarding a new tenant Registering AR System forms Registering AR System forms Registering AR System forms Registering AR System forms Registering AR System forms Registering AR System forms Registering AR System forms Registering AR System forms Registering file system paths Registering file system paths Registering file system paths Registering file system paths Registering file system paths Registering file system paths Registering file system paths Registering file system paths Registering the BMC Helix ITSM web service Registering the BMC Helix ITSM web service
Creating and publishing	Accepting activity assignments Accessing BMC Helix ITSM application console Accessing BMC Helix ITSM application console Accessing BMC Helix ITSM application console Adding a relationship between CIs Adding a relationship between CIs Adding a relationship between CIs Adding a relationship between CIs Adding a relationship between CIs Adding a relationship between CIs Assigning release activities Assigning release activities Assigning release activities Best practices when configuring Atrium Integrator Best practices when configuring Atrium Integrator Best practices when configuring Atrium Integrator Best practices when configuring Atrium Integrator Best practices when configuring Atrium Integrator Best practices when configuring Atrium Integrator Browsing source data in Atrium Integrator Spoon Browsing source data in Atrium Integrator Spoon Browsing source data in Atrium Integrator Spoon Browsing source data in Atrium Integrator Spoon Browsing source data in Atrium Integrator Spoon Browsing source data in Atrium Integrator Spoon CMDB Impact Simulator performance best practices CMDB Impact Simulator performance best practices CMDB Impact Simulator performance best practices CMDB Impact Simulator performance best practices CMDB Impact Simulator performance best practices CMDB Impact Simulator performance best practices Collision detection overview Completing an incident request Completing an incident request Completing an incident request Completing an incident request Completing an incident request Completing an incident request Completing an incident request Completing an incident request Completing an incident request Configuring classes for normalization Configuring classes for normalization Configuring classes for normalization Configuring classes for normalization Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring data sources for request-based and availability service targets Configuring separate thread pools for escalations Configuring separate thread pools for escalations Configuring separate thread pools for escalations Configuring separate thread pools for escalations Configuring separate thread pools for escalations Configuring separate thread pools for escalations Configuring separate thread pools for escalations Configuring separate thread pools for escalations Configuring separate thread pools for escalations Costing limitations Create change requests in the Initiation and Recording stage Create change requests in the Initiation and Recording stage Create change requests in the Initiation and Recording stage Creating a CI Creating a CI Creating a CI Creating a CI Creating a CI Creating a CI Creating a CI Creating a CI Creating a CI Creating a Computer System CI Creating a custom reconciliation job Creating a custom reconciliation job Creating a custom reconciliation job Creating a custom reconciliation job Creating a custom reconciliation job Creating a decommision schedule Creating a job in Atrium Integrator Spoon Creating a job in Atrium Integrator Spoon Creating a job in Atrium Integrator Spoon Creating a job in Atrium Integrator Spoon Creating a job in Atrium Integrator Spoon Creating a job in Atrium Integrator Spoon Creating a job using the Integration Job Builder wizard Creating a new web report with the BIRT Report Designer Creating a new web report with the BIRT Report Designer Creating a new web report with the BIRT Report Designer Creating a new web report with the BIRT Report Designer Creating a new web report with the BIRT Report Designer Creating a new web report with the BIRT Report Designer Creating a new web report with the BIRT Report Designer Creating a new web report with the BIRT Report Designer Creating a reconciliation job Creating a reconciliation job Creating a reconciliation job Creating a reconciliation job Creating a reconciliation job Creating a reconciliation job Creating a relationship rule Creating a relationship rule Creating a relationship rule Creating a relationship rule Creating a relationship rule Creating a relationship rule Creating a solution database entry from an incident Creating a standard reconciliation job Creating a standard reconciliation job Creating a standard reconciliation job Creating a standard reconciliation job Creating a standard reconciliation job Creating a Suite Rollup rule Creating a Suite Rollup rule Creating a Suite Rollup rule Creating a Suite Rollup rule Creating a Suite Rollup rule Creating a Suite Rollup rule Creating a Version Rollup rule Creating a Version Rollup rule Creating a Version Rollup rule Creating a Version Rollup rule Creating a Version Rollup rule Creating a Version Rollup rule Creating an article in the Knowledge Management console Creating an article in the Knowledge Management console Creating an article in the Knowledge Management console Creating an Atrium Integrator job to import data Creating an Atrium Integrator job to import data Creating an Atrium Integrator job to import data Creating an Atrium Integrator job to import data Creating an Atrium Integrator job to import data Creating an Atrium Integrator job to import data Creating an impact rule Creating an impact rule Creating an impact rule Creating an impact rule Creating an impact rule Creating an impact rule Creating an Incident request record by using a template Creating an incident request record by using a template Creating an incident request record by using a template Creating an incident request record by using a template Creating and modifying CIs Creating and modifying CIs Creating and modifying CIs Creating and updating assets Creating and updating assets Creating and updating assets Creating and updating assets Creating and updating assets Creating change requests in the Initiation and Recording stage Creating change requests in the Initiation and Recording stage Creating change requests in the Initiation and Recording stage Creating change requests in the Initiation and Recording stage Creating change requests in the Initiation and Recording stage Creating CIs Creating CIs Creating CIs Creating CIs Creating CIs Creating knowledge articles for sharing information Creating knowledge articles for sharing information Creating knowledge articles for sharing information Creating knowledge articles for sharing information Creating knowledge articles for sharing information Creating records from the Relationships tab Customizing BMC Helix ITSM Customizing BMC Helix ITSM Customizing the template
Troubleshooting	AR System server file locations AR System server file locations AR System server file locations AR System server file locations AR System server file locations Best practices for BMC Helix Digital Workplace Best practices for BMC Helix Digital Workplace Best practices for Knowledge Management Best practices for Knowledge Management Best practices for Knowledge Management Best practices for Knowledge Management Best practices for Knowledge Management Best practices for Knowledge Management Best practices for Knowledge Management Best practices for Knowledge Management BMC Atrium Core checks BMC Atrium Core checks BMC Atrium Core checks BMC Atrium Core checks BMC Atrium Core checks BMC Atrium Integrator checks BMC Helix Digital Workplace BMC Remedy AR System checks BMC Remedy AR System checks BMC Remedy AR System checks BMC Remedy ITSM checks BMC Remedy ITSM checks BMC Service Level Management checks BMC Service Level Management checks BMC Service Level Management checks BMC Service Level Management checks BMC Service Request Management checks BMC Service Request Management checks BMC Service Request Management checks BMC Service Request Management checks BMC Service Request Management checks Client-side ARAPILOGGING CMDB Impact Simulator issues CMDB Impact Simulator issues CMDB Impact Simulator issues CMDB Impact Simulator issues CMDB Impact Simulator issues CMDB Impact Simulator issues Configuring logs Configuring logs Configuring logs Configuring logs Configuring logs Configuring logs Configuring logs Configuring logs Configuring logs for BMC Helix Digital Workplace Configuring logs for BMC Helix Digital Workplace Configuring logs for BMC Helix Digital Workplace Configuring logs for BMC Helix Digital Workplace Configuring logs for BMC Helix Digital Workplace Configuring logs for BMC Helix Digital Workplace Configuring logs for BMC Helix Digital Workplace Defining a heap size for the BMC Remedy Email Engine Defining a heap size for the Email Engine Defining a heap size for the Email Engine Defining a heap size for the Email Engine Defining a heap size for the Email Engine Defining a heap size for the Email Engine Defining a heap size for the Email Engine Defining a heap size for the Email Engine Defining a heap size for the Email Engine Embedding BMC Helix Chatbot in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Embedding BMC Helix Virtual Agent in external applications Error messages 1 to 99 Error messages 1 to 99 Error messages 1 to 99 Error messages 1 to 99 Error messages 1 to 99 Error messages 1 to 99 Error messages 1 to 99 Error messages 1 to 99 Error messages 1 to 99 Identifying connectivity and configuration issues by running health checks Identifying connectivity and configuration issues by running health checks Identifying connectivity and configuration issues by running health checks Identifying connectivity and configuration issues by running health checks Identifying connectivity and configuration issues by running health checks Identifying connectivity and configuration issues by running health checks Improving reconciliation performance by increasing threads Integrating Digital Workplace with BMC HR Case Management Integrating Digital Workplace with BMC HR Case Management Investigating CMDB data issues Investigating CMDB data issues Investigating CMDB data issues Investigating CMDB data issues Investigating CMDB data issues Investigating CMDB data issues Managing logs for server group Managing logs for server groups Managing logs for server groups Managing logs for server groups Managing logs for server groups Managing logs for server groups Managing logs for server groups Managing logs for server groups Managing logs for server groups Running the database consistency checker Running the database consistency checker Running the database consistency checker Running the database consistency checker Setting Always On logging Setting Always On logging Setting Always On logging Setting Always On logging Setting Always On logging Setting Always On logging Setting Always On logging Setting Always On logging Setting log files options Setting log files options Setting log files options Setting log files options Setting log files options Setting log files options Setting log files options Setting log files options Setting up a local development environment Setting up a local development environment Setting up a local development environment Setting up a local development environment Setting up a local development environment Setting up a local development environment Store intermediate files for Email Engine by using temporary directories Store intermediate files for Email Engine by using temporary directories Store intermediate files for Email Engine by using temporary directories Store intermediate files for Email Engine by using temporary directories Store intermediate files for Email Engine by using temporary directories Temporary directories and files Temporary directories and files Temporary directories and files Temporary directories and files Troubleshooting Business Rules Engine issues in server groups Troubleshooting Business Rules Engine issues in server groups Troubleshooting Business Rules Engine issues in server groups Troubleshooting Business Rules Engine issues in server groups Troubleshooting Business Rules Engine issues in server groups Troubleshooting Business Rules Engine issues in server groups Troubleshooting Business Rules Engine issues in server groups Troubleshooting Business Rules Engine issues in server groups Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting dataload issues Troubleshooting failed conversions Troubleshooting failed conversions Troubleshooting failed conversions Troubleshooting failed conversions Troubleshooting failed conversions Troubleshooting failed conversions Troubleshooting failed conversions Troubleshooting failed conversions Troubleshooting FTS searching issues Troubleshooting FTS searching issues Troubleshooting FTS searching issues Troubleshooting FTS searching issues Troubleshooting Global search Troubleshooting Global search Troubleshooting Global search Troubleshooting Global search Troubleshooting installer failure during upgrade Troubleshooting installer failure during upgrade Troubleshooting installer failure during upgrade Troubleshooting issues with Full Text Search Troubleshooting issues with Full Text Search Troubleshooting issues with Full Text Search

Tags: best_practices knowledge_management_best_practices troubleshooting getting_started

Last modified by Manisha Moon on 2025/09/17 08:12

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