Best practices for BMC Helix Digital Workplace

Important
This documentation contains information about BMC Helix Integration Service, which reached its end of life in December 2025. The information is retained in this documentation for reference only.

We recommend that you review best practices for BMC Helix Digital Workplace prior to implementing a product or a feature.

Category	Reference topics
Getting started	BMC Helix Digital Workplace Catalog
Planning	Best practices for BMC Helix Digital Workplace High availability deployment for production Planning the source of your catalog
Integrating	Endpoints in the BMC Helix Digital Workplace Catalog REST API Using Broadcast API endpoints in the BMC Helix Digital Workplace REST API
Creating and managing the service catalog	AWS Marketplace connector AWS Service Catalog connector in BMC Helix Integration Service Configuration example of replacing the Request Entry Console in BMC Service Request Management Configuring an output map for an activity and using it in multiple activities Configuring Employee Navigator Supervisor agent Editing services with Catalog Curator
Designing the service catalog	Designing service catalog - best practices
Creating workflows	Creating workflows - best practices
Adding service questionnaires	Adding service questionnaires - best practices
Configuring search	Configuring search - best practices
Creating studio pages	Creating studio pages - best practices
Administering	Creating separate top-level categories for IT requests Embedding the chatbot icon
Troubleshooting	Best practices for BMC Helix Digital Workplace Configuring logs for BMC Helix Digital Workplace Workflow to request approval

Best practices for BMC Helix Digital Workplace

BMC Helix Digital Workplace 26.1

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