This documentation supports the 25.1 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Indexing knowledge sources on demand

You can override defined indexing intervals by performing ad hoc indexing of a knowledge source and rebuilding the index for the source, as required. 

Related topics

Setting-up-and-going-live

Managing knowledge sources

After the indexing is successfully completed, the source becomes immediately available for searching.

To perform ad hoc indexing, click Rebuild Index.

The Status column displays the following status sequence:

In Progress > Indexing or Failed > Ready.

For information about enabling or disabling indexing of a knowledge source, see Toggling-knowledge-source-availability.

 

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