Viewing the Audit log
The Audit log provides the list of changes and updates to the selected release request. When a release request is updated, an audit entry is created to track the changes. The login ID of the user making the change is displayed next to the audit log entry.
Audit logs display field and notification audits related to a release request. Entries in the audit log are generated to track the modification when:
- Certain fields are changed
- Status of the release request is changed
- System notifications are sent
Before you begin
Before you view the Audit log, ensure that your administrator has configured the TicketConfig form with audit form details.
To view the audit log information
- In the ticket console, open a release request for which you want to view the Audit log.
- Click More and select Logs.
- Click Audit log type and select a type to filter the audit logs to be displayed.
- Click the Notification log tab to view the notification logs for the release request.
Instructions for classic interfaces
View instructions for Mid Tier
Viewing audit logs enables you to view field and notification audits against a release request. When certain fields are changed or when system notifications are sent, an audit entry is created to track the changes. The login ID of the user who makes the change is displayed next to the audit entry.
To view audit logs for a release request
- From the IT Home page in mid-tier screens, select Release Management > Search Release, and click Search.
- Select the release for which you want to view the log.
- From the navigation pane on the left side of the form, select Functions > View Audit Log.
- (Optional) From the Audit Type field, select the required options from the menu.
- Click the Notification Audit tab to view the notification audit entries for the incident.
- Select the required notification audit entry and click View.