The Smart IT change calendar does not load.
- In a server group environment, the Smart IT change calendar does not open in one or more servers.
- More than one change requests that have the same scheduled dates are associated to the same CI.
Diagnosing and reporting an issue
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| Enabling the network logs | |
| Enabling the debug mode in Smart IT | |
| Enabling the server-side AR system logs | |
| Validating the Smart IT change calendar configuration | - Make sure that you have the change and release agent permissions to access the Smart IT change calendar. For more information, see Roles and permissions.
- To display the Smart IT change calendar, make sure that the calendarFeatureEnabled attribute is set to True. For more information about the attribute, see Setting configuration parameters.
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If you upgrade Smart IT, you can access the logs by performing the following steps:
- In Internet Explorer 11:
- From the Tools menu, select F12 Developer Tools .
- Click the Console tab.
- In Google Chrome:
- Go to Customize and control Google Chrome > More tools > Developer tools.
- Click the Console tab.
In the logs, look for the following error that might occur after after you upgrade Smart IT. To resolve this issue, see Resolution for HTTP Error 500.
"mimeType": "application/json",
"text": "{\"error\":\"ServiceException: java.lang.AbstractMethodError\"}"
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Smart IT change calendar does not load and keeps spinning. | - From Applications > AR System Administration > AR System Administration Console , select General > Centralized Configuration.
- From Component Name, select om.bmc.arsys.smartit > *
- Make sure that ar.date.format meets the following conditions:
- ar.date.format matches the time format of the Smart IT server.
For example: ar.date.format=dd/MM/yyyy HH:mm:ss (24-hour format) ar.date.format=MM/dd/yyyy hh:mm:ss a (12-hour format)
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Smart IT calendar does not load and throws the following error: | This error occurs because the JAR file from the earlier release exists in the Smart IT directory location. Perform the following steps to resolve the issue: - Take a backup of the JAR file for the earlier release and delete the JAR file from the following folder location.
<Install Directory>\Smart_IT\Smart_IT\smartit\WEB-INF\classes\provider\change - Restart the Smart IT services.
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When you try to open Smart IT change calendar, you experience performance issues. | This issue occurs because two or more change requests are associated to the same CI and have the same scheduled dates. To resolve the issue, add new indexes in the following forms: - Make the following changes on the BMC.CORE:BMC_BaseElement form:
Create new indexes on the BMC.CORE:BMC_BaseElement form with the primary key field and add INCLUDE for C179 and C200000020.
For example, to primary key pk_T549, add INCLUDE for C179 and C200000020 - Make the following changes on the CHG:Associations form:
- Create new indexes with the primary key field and INCLUDE for C1000000204 and C303633900 .
- Create second index I2270_0_1000000205 and INCLUDE for C1.
- (Optional) After adding the above indexes, refresh Stats for the two tables in database.
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When you set the disableCollisionsManagement parameter to true, it still triggers a REST call for a collision. | Apply Smart IT 20.02 HF9 or the latest hotfix version available. | |
When you switch from the Month tab to the Week tab, the Smart IT change calendar takes a long time to load. | Apply Smart IT 20.02 HF6 or the latest hotfix version available. | |