This documentation supports the 25.1 version of BMC Helix Change Management.To view an earlier version, select the version from the Product version menu.

Orientation


The change module in  enables you to create and manage change requests. The goal of is to have a well-defined change control process.


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Quick overview

The Change Management module in  enables your organization to plan, assess, schedule, coordinate, and evaluate work that results in changes to your technology environment. For example, let’s say you want to purchase Microsoft SharePoint to perform actions such as store documents at a central location and track weekly activities. You can use the change module in  to list down all activities that are required to install Microsoft SharePoint across the organization. You can also learn about the risks of storing all the information in Microsoft SharePoint. Additionally, you can use the Change Management module to work on some mundane activities such as changing passwords and changing hard disks.

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Product roles

The following functional roles are part of the

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application:

  • Infrastructure Change Approver
  • Infrastructure Change Coordinator
  • Infrastructure Change Manager

The following user roles are part of

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IT Support:

  • Change Coordinator
  • Change Manager
  • Task Implementer

For more information, see Roles and permissions in Change Management.



Product documentation

Use these links to quickly find information that will help you get started working with . The links are organized by broad user types:

Role

Reference topic

End users

Administrators

Developers

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*