23.3 enhancements and patches
BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows .
(On premises only) Downloading and installing the patch
Downloading from EPD | See Downloading the installation files in BMC Helix Service Management Deployment documentation. |
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Patch installation | See Upgrading BMC Helix IT Service Management to 23.3.04 in BMC Helix Service Management Deployment documentation. |
23.3.04
BMC Helix ITSM: Change Management enhancements
Create related outages for the associated CIs directly from a change request
In Progressive Web App (PWA) screens of a change request, create related outages for the associated CIs directly from the Related items tab. Creating these relationships makes planning and scheduling associated tasks easier, with all the relevant information available in the change request. For more information, see Relating items to the change request.
Search for multiple CIs with a comma-separated list
As a ticket assignee, you can search for multiple configuration items(CI) in task tickets simultaneously by entering comma-separated CI names. This feature helps you save your time and focus more on other critical issues.
For more details, see Working on assigned tasks.
View AI-based risk assessment for your change requests
As a change manager, view the overall risk factors associated with a change request in the BMC Helix Innovation Studio-based calendar. The AI-based risk factor prediction is based on similar change requests implemented in the past and helps you make well-informed decisions about approving, holding or rejecting a change request. Therefore, it saves your effort and time in evaluating change requests manually.
For more information, see Assessing the risk for a change request.
23.3.03
BMC Helix ITSM: Change Management enhancements
Copy an existing release request into a new release request
Create a draft release request with the information copied from an existing release request. Select the information you want to copy, edit the copied information as required, and save it. This way, you can save time instead of creating a release request from scratch.
For more information, see Creating-a-release-request-by-copying-an-existing-release-request.
What changed in this release
Update | Product behavior in versions earlier than 23.3.03 | Product behavior in version 23.3.03 |
|---|---|---|
Configure asynchronous impact analysis for change requests (PWA screens) | This capability is not supported. | If your organization's CI data is large, the impact analysis for a change request might take a long time to complete. Users might not want to wait long for the impact analysis to be completed. Instead, they might want to navigate to other screens to perform other tasks while the impact analysis runs. In such a case, you can configure asynchronous impact analysis for change requests. For more information, see Configuring-asynchronous-impact-analysis-for-change-requests. |
23.3.02
BMC Helix ITSM: Change Management enhancements
Progressive Web Application (PWA) screens for release
To offer a customizable dynamic modern UX that exactly fits your needs, the support for Progressive Web App (PWA) screens has been extended to release requests.
PWA screens are already available for changes, work orders, incidents, assets, broadcasts, problem investigations, and tasks. For more information about PWA screens, see Progressive Web Application (PWA) screens.
For more information about enabling PWA screens and managing releases, see Enabling Progressive Web Application screens and Managing releases.
(Controlled availability customers only)
View AI-based risk assessment for your change requests
As a change manager, view the overall risk factors associated with a change request in the BMC Helix Innovation Studio-based calendar. The AI-based risk factor prediction is based on similar change requests implemented in the past and helps you make well-informed decisions about approving, holding or rejecting a change request. Therefore, it saves your effort and time to evaluate change requests manually.
For more information, see Viewing data by using the Calendar.
What else changed in this release
Update | Product behavior in versions earlier than 23.3.02 | Product behavior in version 23.3.02 |
|---|---|---|
Filter search in BMC Helix Innovation Studio based Calendar | Filter suggestions are shown even if you type one character in the filter search. | You must type at least three characters when searching for filters in the calendar, for the filter suggestions to be shown. |
23.3.01
BMC Helix ITSM: Change Management enhancements
Department information displayed for filter suggestions
In BMC Helix Innovation Studio based Shared Ticket Console, and Calendar, when you start typing in filters, a list of suggestions are shown. These suggestions for Named List filters include department information displayed below, along with the email IDs to help distinguish filter suggestions with same values.
For more information, see Managing your work by using Ticket Console , and Scheduling changes by using the Calendar.
Display start and end dates of tickets in Calendar side bar
In the BMC Helix ITSM Calendar, built on the BMC Helix Innovation Studio, you can view the date ranges in the side bar. You can directly view the start and end dates of the planned activities without opening the tickets. You can configure the calendar component to view the start and end dates of tickets by turning on the Show dates ranges toggle switch.
For more information, see Enabling and configuring the calendar.
What else changed in this release
Update | Product behavior in versions earlier than 23.3.01 | Product behavior in version 23.3.01 |
|---|---|---|
Searching in BMC Helix Innovation Studio based Shared Ticket Console, and Calendar. | Searchable option is enabled for a few Named List filters. | All the Named List filters are configured with either Contains (Anywhere), or Starts with (Leading) search. Also, the Searchable option is enabled for all the contextual fields of Named List Filters to help expand the search capability. |
New configuration parameter LockFieldsPostApprovalPhase | This configuration parameter is not present. | This configuration parameter is used to lock the Title and Description fields of a change request after approval . If the change request is moved to Draft status after approval, both the fields are unlocked and can be edited. For more information about setting the CCS parameter, see Setting configuration parameters |
The Approval State note type for change request in Activity | In Change request (Progressive Web App screens), the Approval State note type is available for selection in the Note type dropdown list, when you try to add a new note under Activity section. | The Approval State note type is removed from the Note type dropdown list. |
Unavailability Class for outages | In Change Calendar, outage shows the Unavailability Class value as Incident and there is no option to select value as Change. | You can now select Change or Incident from the Unavailability Class list for outages to indicate the origin of unavailability request. |
Changes in look and feel of the UI | The popover views for Tasks in Calendar show the task relationship with the parent ticket below the pills.
| The popover views for Tasks in Calendar now show the task as breadcrumb to parent ticket:
Some elements in the UI look different, for example, a collapsible toolbar is added in the Calendar:
|
23.3.00
BMC Helix ITSM: Change Management enhancements
Configurable ITSM calendar with a modern UI experience
The BMC Helix ITSM Calendar, built on the BMC Helix Innovation Studio, combines rich filtering and preset capabilities with a modern UI experience. Out of the box, the calendar supports Incident, Change, Problem investigation, Release, Task, Outage, and Business Event.
BMC Helix ITSM Calendar provides the following key features:
- Calendar is highly configurable and is extensible to other ticket types.
For example, you can configure the Work Order ticket type to be displayed in the Calendar and customize the views for work orders. - Get real-time insights into service models created in BMC Helix Discovery and BMC Helix CMDB.
- Collision detection in Calendar helps you manage and resolve the potentially harmful conflicts between the change requests.
- Send emails to change coordinators directly from the popover view of a change ticket to plan for outages and to resolve collisions.
For more information, see Enabling and configuring the calendar and Scheduling changes by using the Calendar.
What else changed in BMC Helix ITSM: Change Management
Update | Product behavior in versions earlier than 23.3.00 | Product behavior in versions after 23.3.00 |
|---|---|---|
Business justification | If the approver rejects the change request multiple times and adds business justification in the change request, the application appends the business justification of all the previous rejections on the Work Detail tab in the change request. | If the approver rejects the change request multiple times and adds business justification to the change request, the application does not append the business justification of all the previous rejections. On the Work Detail tab, in the Type column, you see Approval state, and the business justification is displayed in the Notes column. |