Change Management KPI flashboards
The following table describes the key performance indicators (KPIs) for Change Management.
KPI title | Description of graph content | Frequency of data collection | Unit of measurement |
|---|---|---|---|
Successful changes | This graph displays the number of closed change requests with the value of the Status Reason field set to Successful, compared to the total number of closed change requests. | Monthly | Number of changes |
Standard changes | This graph displays the number of completed change requests with the Standard class, compared to the total number of completed change requests. | Monthly | Number of changes |
Emergency changes | This graph displays the number of completed changes with the value of the Timing field set to Emergency. | Monthly | Number of changes |
Time to plan | This graph displays the average time taken for the value of the Status field to be set to Scheduled for Review from the moment a change is registered. | Monthly | Number of work hours |
Time to Approve | This graph displays the average time taken for the value of the Status field to be set to Scheduled from Scheduled for Approval. | Monthly | Number of work hours |
Backlog of Changes | This graph displays the number of change requests with the value of the Change Type field set to Change for which the value of the Status field is not yet set to Completed. | Daily | Number of changes |
Change Management KPI flashboard variables
KPI flashboards use variables to fetch the data that is used to create the flashboard graphs for the selected company. In most cases, you can control what data appears in the graph by choosing to hide or display one or more of the active variables. For information about how to hide or display variables, see Viewing KPI and ROI indicators in flashboards .
The following table lists the Change Management KPI graph types, the active variable names, and the meaning of the information provided. This information will help you to understand the effects of choosing to hide or display a specific variable.
Graph type | Variable name | Data displayed by the variable |
|---|---|---|
Successful Changes | ||
Historical
| CHG:CHG:SuccessfulChangesHistory | Changes that were closed successfully for the last year (if the data exists) for the selected company. |
CHG:CHG:SuccessfulChangesHistoryC0 | Total number of changes that were closed for the last year (if the data exists) for the selected company. | |
Real time
| CHG:CHG:SuccessfulChanges | Changes that were closed successfully in the month. |
CHG:CHG:SuccessfulChanges_C0 | Changes that were closed unsuccessfully in the month. | |
Standard Changes | ||
Historical
| CHG:CHG:StandardChangesHistory | Changes that were completed successfully with Standard class for the last year (if the data exists) for the selected company. |
CHG:CHG:StandardChangesHistoryC0 | Total number of changes that were completed in the last year (if the data exists) for the selected company. | |
Real time
| CHG:CHG:StandardChanges | Changes that were completed successfully with Standard class in the month. |
CHG:CHG:StandardChanges_C0 | Changes that were completed successfully with class not equal to Standard in the month. | |
Emergency Changes | ||
Historical | CHG:CHG:EmergencyChangesHistory | Completed emergency changes for the past year (if data exists) for the selected company. |
Real time | CHG:CHG:EmergencyChanges | Completed emergency changes for the current month for the selected company. |
Time to approve | ||
Historical | CHG:CHG:TimetoapproveHistory | Time taken to approve the changes during the past year (if data exists) for the selected company. |
Real time | CHG:CHG:Timetoapprove | Time taken to approve the changes for the current month for the selected company. |
Time to plan | ||
Historical | CHG:CHG:TimetoplanHistory | Time taken to plan the changes for the past year (if data exists) for the selected company. |
Real time | CHG:CHG:Timetoplan | Time taken to plan the changes for the current month for the selected company. |
Backlog of Changes | ||
Historical | CHG:CHG:BacklogofchangesHistory | Completed change requests for the past year (if data exists) for the selected company. |
Real time | CHG:CHG:Backlogofchanges | Completed change requests for the current month for the selected company. |