This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Monitoring license compliance

This use case describes how you monitor if the license is in compliance or out of compliance.

Scenario

Calbro has set up the software contract and software license management process for Microsoft Corporation and Adobe System applications being used across the organization. Now, Calbro wants to monitor if any of the licenses are out of compliance.

  

Related topic

Setting-up-the-software-contracts-and-certificates

Purchasing-a-laptop-for-a-new-employee

Workflow

The following table describes the typical actions that are performed to monitor license certificates:

Console

User

Action

Reference

Software Asset Management (SAM) console

Contract user

  • View the Compliance details to check if any of the certificates are out of compliance.
  • You see that the Adobe licenses are out of compliance.

Purchasing Console

Purchasing user

  • Create a purchase requisition with a line item to purchase the license certificates for Adobe.
  • Enter the certificate details on the License certificate tab.
  • Submit the purchase requisition for approval.

Approval Central

Approver

  • Submit the purchase order.
  • Based on the out-of-the-box configuration settings in the Rules form, License certificates are automatically created when the order is submitted. As a result, the item does not need to be explicitly received and new license certificates are created in Draft status.

Software Asset Management (SAM) console

Contract user

Update the status of the license certificates to Executed.

Software Asset Management (SAM) console

Contract Admin

Group the new certificate with the original certificate.

Software Asset Management (SAM) console

Contract Admin

Rerun the license job for Adobe.

Result

You know the certificates that are out of compliance.  

Benefit

You can easily monitor all the license certificates that are in compliance.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*