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Information
This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.
Software usage
Asset managers can use the Software usage process to get visibility into usage information of the various software in the organization. To check the usage information, you can query the usage data for products that are tied to a license certificate or multiple license certificates that might be out of compliance or approaching breach of compliance. You can check the usage information of any product in the product catalog that requires a contract. (for example - Product Name = Adobe Acrobat). This produces a result list of CIs with any usage information. The purpose is to get the usage information so that the IT asset managers understand what software instances are barely used or not used at all.
