Adobe Flash replacement options when upgrading BMC CMDB to version 20.02.02

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe.

BMC Software provides Limited Support for Adobe Flash-based capabilities in Remedy version 9.1.03 or later when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Important: For known issues, go to the "HARMAN International Packaged Browser solution known issues" section in the "Known and corrected issues" page for the Remedy component and version you are running.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

   EnableAllowList=1

   AllowListUrlPattern=http://<TSIM-Server-FQDN>

   AllowListUrlPattern=https://<TSIM-Server-FQDN>

   AllowListUrlPattern=http://<MidtierServer>:<port>

   AllowListUrlPattern=https://<MidtierServer>:<port>

   For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide.

2. Push the mms.cfg file to all browsers that need to continue to use Flash.

3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
   For information about Flash Player automatic updates, go to https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html.

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions: