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20.02.02: Patch 2 for version 20.02

This topic contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.

This release consolidates the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch. 

Important

Before you install this patch, ensure that Remedy AR System version 20.02 is installed on all servers in the server group.

Related topics

Known-and-corrected-issues

20-02-enhancements

Defect fixes

This patch includes fixes for Remedy AR System related defects. For more information about the defects fixed in this patch, see Known-and-corrected-issues.

Downloading and applying the patch for on-premises deployment

For download instructions, seeDownloading the patchin Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, seeBMC Helix Upgrade policyin the BMC Helix Subscriber Information documentation.

What else changed in this release

For a list of objects modified or added in Remedy AR System, see theList of modified objectsin the Remedy deployment documentation.