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Release notes and notices

Learn about the features and capabilities introduced in this first release of BMC Helix Field Service Management.

This topic contains information about the features of BMC Helix Field Service Management version 26.2.00. 

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Date

Summary

Reference

April 22, 2026

Features available in 26.2:

  • Manage field service operations on a unified platform built on BMC Helix ITSM, using standard objects for work orders, assignments, and status tracking across office and field operations.
  • Monitor field service lifecycle status from dispatch to closure, with continuous data synchronization supporting SLA tracking, dispatcher scheduling, route planning, and operational reporting.
  • Execute field work and synchronize data from mobile devices, with support for checklists, inventory and asset scanning, evidence capture, time reporting, and leave management during online and offline operation.
  • Enforce compliance and track inventory through integrated controls for standardized procedures, workforce availability management, and auditable field service execution.
26.2 features

 

 

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BMC Helix Field Service Management 26.2