Getting started
BMC Helix Field Service Management (FSM) brings together BMC Helix ITSM, BMC Helix Innovation Studio, and Mobile Reach to support the demands of modern field service operations, providing efficiency and visibility across all roles.
FSM is designed for three primary roles: managers, dispatchers, and field agents. As a new user, your first interaction with FSM typically involves accessing your assigned role and confirming your availability, routes, and work assignments. Each user role in this section is supported with steps to get connected, configured, and productive as quickly as possible.
Use the following topics to understand BMC Helix Field Service Management and get introduced to new concepts.
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