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Mobile Device Configuration & Management

FSM MobileReach Endpoint Configuration

Overview

This guide defines the endpoint configuration for integrating the MobileReach Gateway Server with the BMC Helix platform. It ensures:

  • Communication between MobileReach services and Helix applications.
  • How to configure the BMC helix Platform to send push notifications to the MobileReach Gateway Server.

(This configuration sets a Soft Configuration ‘Endpoint’ setting Web Service set fields  Setting on a  filter level).

System Components

  • MobileReach Gateway Server
  • BMC Helix Platform (ITSM / Innovation Suite)

Configuration

How to configure the BMC Helix Platform to send push notifications to the MobileReach Gateway Server.

  • Log on to the Mid-tier Server
DescriptionDetails

Log into BMC Helix Server  with administrator credentials navigate to FSM:MobileReach:Config form.

http://<HostPort>/arsys/forms/<ARserver>/FSM%3AMobileReach%3AConfig/
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When creating, the following Fields must be Completed for the Gateway Configuration:

  • Status
  • IP Address/Host Name
  • Short Description.
  • Status : Enabled / Disabled (Recommended  the should only be one Enabled record for this configuration).
  • IP Address/Host Name: IP Address or Host Name of the MoblileReach Gateway Server.
  • Short Description:< Default Is Set to a Time Stamp > when the Record is created.

 

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BMC Helix Field Service Management 26.2