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4.7.01: Service Pack 1

This topic contains information about fixes and updates in this service pack and provides instructions for downloading and installing the service pack.

Tip

For information about issues corrected in this release, see Known-and-corrected-issues.

Enhancements

The following table contains new features and enhancements in version 4.7.01 of BMC HR Case Management:

Feature

Description

Reference topic

New data cleanup utility

A new utility available on BMC Remedy Action Request System enables HR users with Standard Master permissions to delete data from specified forms in bulk.

Enhanced advanced search

The advanced search options include new search fields:

  • Summary and Description fields in the Cases console
  • Task Summary field in the Tasks console
  • Solution Summary field in the Solutions console.

Users can search for cases, tasks, and solutions by typing the keywords from summary of a record.

Search by Employee ID

Starting from version 4.7.01, this ID can be used when searching for people records:


    • In a Case form: In the Requestor and the On Behalf Of user fields
    • In a Solution form: In the Owner field

Enhanced notifications logic

New notification templates for end users and for HR agents are available in the Notifications Templates section of the System Settings console.

Enhanced journal configuration logic for cases and solutions

New journal templates are available in the Journal Templates section of the System Settings console.

Additional notification messages types for HR agents

New categories of messages in the Messages console: Journal Entry, Task Update, and Case Update.

Updated accessibility of cases

Currently, all HR agents by default have access to all cases unless cases are locked. A locked case can be accessed by HR agents, specified on the Access tab of a Case form.

Updated life cycle workflow for cases

In the previous versions, cases could have one of the following final statuses: Closed, Cancelled, or Resolved.

Starting from version 4.7.01, this logic was simplified. The final status for cases is Closed. Cases are automatically closed in 14 days after they are canceled or resolved.

Updated Receive Notifications option in a Case form

Starting from version 4.7.01, the Receive Notifications option is moved to the Request Details tab, displayed by default when a Case form is opened. In the previous versions, it was available on the Case Login tab.

New Manager Login ID field in the People form

An additional field Manager Login ID is added on the Manager Details tab of a People form to allow Administrators to exploit the capabilities of the parent child approval rules within BMC approval engine.

Related topics

Downloading-the-installation-files

Known-and-corrected-issues

Related products

BMC Remedy Action Request System 9.1BMC Remedy IT Service Management 9.1BMC MyIT 3.2BMC MyIT 3.3BMC MyIT Service Broker 3.2BMC MyIT Service Broker 3.3

Downloading the service pack

For download instructions, see Downloading-the-installation-files.

Installing the service pack

Use the product installer for the service pack and follow the instructions in Installing.