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BMC HR Case Management 4.7

BMC HR Case Management 4.7

BMC HR Case Management is an application that automates service delivery and enables easy collaboration on HR cases.

Release notes and notices Updated 26 Apr 2018

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Related topics

Known-and-corrected-issues

Downloading the installation files

Related products

BMC Remedy Action Request System 9.1BMC MyIT 3.2

Date

Title

Summary

28 February, 2017

Enhancements available in this service pack:

  • New data cleanup utility
  • Enhanced notifications logic
  • Enhanced journal configuration logic for cases and solutions
  • Additional notification messages types for HR agents
  • Updated accessibility of cases
  • Updated lifecycle workflow for cases
  • Updated Receive Notifications option in a Case form
  • New Manager Login ID field in a People form

For technical information and bug fixes that are part of this release, see Known-and-corrected-issues.

23 June, 2016

Enhancements available in this release:

  • Enhanced platform support
  • Integration with BMC MyIT Service Broker
  • User synchronization between BMC Remedy IT Service Management and BMC HR Case Management
  • Import and export of solutions
  • eForms integration with BMC MyIT
  • Automatic case creation based on appointment requests by self-service users
  • New integrated dashboards in the Reporting Console

For technical information and bug fixes that are part of this release, see Known-and-corrected-issues.

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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Planning

Concepts, architecture, deployment, planning, and system requirements.

Installing

Information about installing the product and migrating product data.

Upgrading

Upgrade process, migration, and configuration.

Troubleshooting

Issues resolution, error messages, logs, and contacting Support.

Using

Interface descriptions, using the product.

Administering

Security, system administration, maintenance.
Frequently asked questions

This topic provides information that supplements the BMC HR Case Management 4.7 documentation. It contains the following sections:

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PDFs and videos

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC HR Case Management.

Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information in version 4.7.01

New features (enhancements) and other information in version 4.7.00

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open
Where can I find technical bulletins?

Technical bulletins contained information delivered after a product was released, often in conjunction with a service pack or patch for that release.

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space.

Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and were delivered after a product is released. On docs.bmc.com, flashes are delivered in a topic under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Related documentation spaces

Remedy OnDemand Subscriber InformationBMC MyIT 3.2BMC MyIT 3.3 

Additional resources from BMC

The following BMC sites provide information outside of the BMC HR Case Management 4.7 documentation that you might find helpful: