Space bannerThis documentation supports the 23.3 version of  Live Chat, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Setting up and going live

BMC has consolidated Service Management applications into a single environment known as BMC Helix Innovation Suite that combines capabilities of AR System and BMC Helix Innovation Studio. This consolidation enables you to simplify your deployment architecture significantly and considerably reduce operational costs. 


BMC Helix Innovation Suite simplifies administration, provides new development capabilities, improves the ability to interoperate between applications, and reduces operational costs.

Related topics

Getting-started

Administering

Warning (Live Chat version 21.05.01 and later)

Live Chat in the Mid Tier is not supported in Live Chat version 21.05 patch 2 (21.05.02) and later. Before deploying Live Chat version 21.05.02, you must upgrade to Live Chat version 19.08, 19.11, 20.02, 20.08, 21.02, or 21.05.



Onboarding and implementing Live Chat

Before you make Live Chat  available to the users in your company, as an administrator, complete the following system configurations: 

Task

Action

Reference

BMC - Make deployment artifacts available

1

Make deployment artifacts available.

  • Host BMC Helix Innovation Suite container images and token to access the images on the Electronic Product Download (EPD) site and make the deployment artifacts available for download.

System administrator - Set up system requirements and perform deployment

2

Make sure that your system meets the hardware and software requirements.

3

Prepare your system for installation.

Installing in BMC Helix Innovation Suite Deployment documentation.

4

Download the artifacts required to perform the installation from the BMC Electronic Product Distribution (EPD) site.

Downloading the installation files in BMC Helix Innovation Suite Deployment documentation.

5

Run the HELIX_ONPREM_DEPLOYMENT pipeline.

 Installing in BMC Helix Innovation Suite Deployment documentation.

6

Perform post installation configurations.

Performing the BMC Helix IT Service Management installation in BMC Helix Innovation Suite Deployment documentation.

Administrator - Perform advance configurations

7

Configure the startup options forLive Chat such as authentication method, file transfer options, and language and translation settings.

8

Configure the branding of Live Chat and configure the settings for agent console and Self Service Portal

 

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