Getting started
Live Chat provides a self-service portal that enables end users to chat with support agents. Agents can participate in a chat session from Smart IT or BMC Helix Business Workflows. Administrators can configure Live Chat to suit your organization's business requirements.
To initiate a chat session, end users can log in to the Self Service Portal in Live Chat or BMC Helix Virtual Agent, and then connect to support agents.
The following video (1:05:11) is a webinar by the BMC engineering team that explains the features of Live Chat version 19.08 integrated with Smart IT version 19.08:
https://www.youtube.com/embed/NjWg2JDwmuA
If you are new to Live Chat, information in the following sections introduce you to the product features and helps you to get started with Live Chat.
Agents
- User-goals-and-features
- Interacting-with-chat-users
- Interacting with users on Live Chat in Smart IT documentation.
- Assisting users by using Live Chat in BMC Helix Business Workflows documentation.