Deprecated and unavailable features
The following features are either deprecated or unavailable for use in this version of Live Chat. Review this list before deploying Live Chat:
Post upgrade behavior
The following table describes the Live Chat product behavior after upgrading to Live Chat version 21.05.02:
Version | Behavior |
|---|---|
21.05.02 | BMC Virtual Chat in the Mid Tier is no longer supported. Before deploying Live Chat version 21.05.02, you must upgrade to Live Chat version 19.08, 19.11, 20.02, 20.08, 21.02, or 21.05. |
Deprecated features
Deprecated feature | Summary |
|---|---|
Support Agent Console | The Support Agent Console in the Mid Tier Server not supported. |
Integration points and automatic incident creation | Only the Self Service-Related Contact Info and Self Service Relate Context integration points remain available. All other integration points that were available in BMC Virtual Chat version 9.1.02 are disabled. |
Unavailable features
The following table lists the features that are currently not available in Live Chat:
Version | Unavailable feature | Summary |
|---|---|---|
21.05 21.02 20.08 20.02 19.11 19.08 | Ability to send email to an end user from within a chat session. | Support agents cannot send emails to end users from Live Chat. Agents can send email from Smart IT or BMC Helix Business Workflows. |
Capacity-based auto accept | The capacity-based auto accept feature does not work. |
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