Embedding links
When your response to a question includes a link to a website, use the standard HTML <a href> element to link to that website. The following example shows how to include links to other resources or websites in the <template> element by using the standard HTML or XML syntax:
<category>
<pattern>How do I pay my bill online</pattern>
<template>Please follow this link to launch the Pay my Bill Form.
<a href="https://www.sharp.com/billing/bill-pay.cfm </a>
</template>
</category>
<pattern>How do I pay my bill online</pattern>
<template>Please follow this link to launch the Pay my Bill Form.
<a href="https://www.sharp.com/billing/bill-pay.cfm </a>
</template>
</category>
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*