This documentation supports the 20.02 version of Live Chat. To view an earlier version, select the version from the Product version menu.

Virtual Chat diagnostics

Diagnostics information has been added to different components of BMC Virtual Chat to help with checking for overall health and performance as well as debugging issues that may arise.

These diagnostics primarily focus on the ESChat and CNS servlets.  The returned information is real-time and in an XML format, which you can access via a URL.

 

 

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