Sample AIML file
The following Artificial Intelligence Markup Language (AIML) code shows the required AIML header elements, followed by a category section. In the first category, the pattern or question relates to archiving in Microsoft Outlook and the template or answer includes a link to a Microsoft tutorial on Outlook. The second category uses wildcard characters in the pattern element to help match a user's question. An underscore (_) represents a single character, and an asterisk (*) represents more than one character.
<?xml version="1.0" encoding="iso-8859-1"?>
<aiml>
<category>
<pattern>how do i use the archiving feature in Outlook</pattern>
<template>Please click on this link to launch the online tutorial for Outlook Archiving.
<a target='_blank' href='http://office.microsoft.com/training/training.aspx?AssetID=RC102388191033'>Archiving Tutorial</a>
</template>
</category>
</category>
<category>
<pattern>_ recycle bin appear _ desktop</pattern>
<template>Please click on this link to make recycle bin appear on your desktop.
<a target='_blank' href='http://go.microsoft.com/?linkid=9643543'>Recycle Bin Appear </a> </template>
</category>
</aiml>
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*