Employee Navigator For ServiceNow

Employee Navigator For ServiceNow is the BMC HelixGPT agent that helps employees access ServiceNow data directly in Microsoft Teams. Administrators can configure the required ServiceNow and Microsoft Teams integrations so you can securely retrieve data and check related records in ServiceNow.

You can use Employee Navigator For ServiceNow in Microsoft Teams to do the following:

• Access ServiceNow data, such as catalog items, assets, incidents, service requests, and knowledge articles, and use natural language to perform key ServiceNow actions without needing to switch between environments.
• Submit ServiceNow catalog requests and record producers through a conversational experience in Microsoft Teams and then use the link or redirection to open the record in the ServiceNow environment to complete or track the request, which reduces time spent searching across platforms and helps employees work with up-to-date information.

The following table lists the key Employee Navigator For ServiceNow actions and provides reference links to detailed guidance for integration and capabilities.

Action	Role	Reference
Integrate Employee Navigator for ServiceNow to bring incident and service request capabilities into Microsoft Teams for a unified employee experience.	Administrator	Integrating ServiceNow in your environment
Access ServiceNow data in Microsoft Teams by using natural language to retrieve records and perform key actions without switching environments.	End user	Accessing ServiceNow data
Submit ServiceNow catalog requests and record producers through a conversational experience in Microsoft Teams to save time and reduce errors.	End user	Submitting a ServiceNow catalog request