Using BMC HelixGPT with ServiceNow
BMC HelixGPT provides generative AI capabilities that integrate with supported third-party applications, such as ServiceNow, enabling conversational experiences and automation through Microsoft Teams.
In this integration, administrators configure the required connections so BMC HelixGPT agents can interact with ServiceNow data via Microsoft Teams, and you can access ServiceNow context and navigate to relevant ServiceNow records when needed. You can use two BMC HelixGPT agents to work with ServiceNow through Microsoft Teams, each focused on a different need.
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