BMC Helix Virtual Agent 22.1
Use BMC Helix Virtual Agent to enable your end users to request services and resolve their issues in a conversational interface. Using natural language, BMC Helix Virtual Agent can report issues, create requests and cases, or search for knowledge articles on behalf of the users.
The following updates have been added since the release of the product:
Date | Summary | Reference |
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May 24, 2024 | BMC announces the end-of-life plan for Telemetry version 20.08.x. | |
April 17, 2024 | ||
August 11, 2023 | ||
July 28, 2023 | ||
June 7, 2023 | ||
March 24, 2023 | This patch includes the following enhancements:
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January 13, 2023 | This patch includes the following enhancements:
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November 2, 2022 | ||
October 10. 2022 | ||
September 2, 2022 | This patch includes the following enhancement:
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July 29, 2022 | BMC Helix Virtual Agent includes the following enhancements:
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Submitting service requests or searching knowledge articles End users search knowledge articles and submit service requests from chatbot.
Using live chat to escalate issues to support agents End users can use live chats to escalate their requests to support agents.
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Planning and deploying chatbots Before implementing chatbot, plan and identify the use cases that you want to address by using chatbots.
| As an administrator, set up integrations with other BMC products or third-party software.
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As an administrator, change the branding of BMC Helix Virtual Agent, configure the chatbot channels and knowledge search providers, and view the chatbot usage reports.
| Resolve issues that you might encounter while using BMC Helix Virtual Agent.
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This topic describes and links to PDFs and videos that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.
Videos
The following list displays the topics that contain videos that supplement or replace the text-based documentation:
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This topic provides information that supplements the BMC Helix Virtual Agent documentation.
Frequently asked questions
This section provides answers to frequently asked questions about BMC Helix Virtual Agent.