Release notes and notices

Issues that were corrected by 22.1 patch 8 and issues that remain open

Patch 8 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

• Use your own authentication provider by using BMC Helix SSO based multi-service providers
• Select a row-level security algorithm for fast data retrieval

Issues that were corrected by 22.1 patch 7 and issues that remain open

Patch 7 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

• Changes to in-app help
• Defining timeout to avoid an abrupt API call end

Issues that were corrected by 22.1 patch 6 and issues that remain open

Patch 6 for version 22.1 is available for on-premises customers. The following updates are available in this patch:

• Updated support for Kubernetes and OpenShift
• Updated support for Ingress and Helm
• Additional products available for on-premises installation

Issues that were corrected by 22.1 patch 6 and issues that remain open

Patch 6 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

• Consent for data collection
• 2-year BMC Helix ITSM Archival Policy auto-enabled
• Analyze the manual reconciliation effort by using an automatically generated reconciliation report
• Direct SQL actions in active links are replaced with Service actions for improved security
• View the API status of import definitions
• Create search filters for BMC Helix Virtual Agent
• Access BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks
• Reschedule the archiving process at non-peak hours

Issues that were corrected by 22.1 patch 5 and issues that remain open

Patch 5 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

• Trigger multiple grid filters in batch mode
• Improve the search capability of a named list by providing an additional query
• Override browser locale settings in PWA with user preferences
• Synchronize knowledge articles from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to multiple portals in BMC Helix Knowledge Management by ComAround
• Improve grid performance by using Apply filters to apply only selected filters
• Improve the capabilities of a named list by associating it with a custom record definition

Issues that were corrected by 22.1 patch 4 and issues that remain open

Patch 4 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

• Typeahead feature for named list field in Record grid component
• Reconcile customized Developer Studio form views (VUIs) by using the reconciliation utility
• Search for BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks
• Provision to show or hide the view component based on user's device

Issues that were corrected by 22.1 patch 3 and issues that remain open

Patch 3 for version 22.1 is available for SaaS subscribers. 

Issues that were corrected by 22.1 patch 2 and issues that remain open

Patch 2 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

• Advanced RTF fields for Progressive Web Application screens
• Bring record data from multiple record definitions together in a single grid
• Customizable list for predefined view presets
• Have search results return the articles based on the enhanced entitlement checks
• Export archived data to a Secure File Transfer Protocol (SFTP) location
• Access information about a specific server through the AR System Server Group Console

Issues that were corrected by 22.1 patch 1 and issues that remain open

Patch 1 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

• Troubleshoot cache sync issues in the server group
• Select a BMC Helix Knowledge Management by ComAround portal for integration

Enhancements available in this release:

• Type-ahead suggestions when creating text filters
• Leverage all ADAPT icons in  BMC Helix Innovation Studio with an icon picker
• Define row actions in Record Grid
• Enhance the fields in Record Grid by adding cell styling
• Define custom filters to search records
• Obtain the ARJDBC query execution plan by using the explain query REST API
• Manage and distribute rule processing load
• Improve system performance by periodically archiving record data
• View logs for debugging process definitions
• Create and view BMC Helix Innovation Studio reports by using BMC Helix Dashboards
• Track and monitor errors during import and export of a content package
• Improve system performance and maintain database sanity by using the Data Cleanup utility
• Effective database resource utilization by stopping the long running database calls 
• Sort and pagination functionality is available for the Errored tab of the Manage Process dashboard
• Monitor the health of BMC Helix Innovation Suite by using the arstartup-debug.log file
• Access process logs and bundle logs from the Server Group Log Management tab on the AR System Server Group Administration Console
• Run developer sandboxes on your local machine by using a docker container
• Automatically unlock the BMC Helix Innovation Suite account
• Real-time validation for attachments
• Use the Password Change form to update BMC Helix Innovation Suite password
• Integrate BMC Helix Knowledge Management by ComAround with BMC Helix Business Workflows
• Use separate migration options to synchronize folders and content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
• Perform partial migration of content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to prevent articles updated in BMC Helix Knowledge Management by ComAround from being overridden
• Have article flags and flagging attributes such as date and comment automatically synchronized from BMC Helix ITSM: Knowledge Management and BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
• Have your localized knowledge articles in BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management automatically synchronized to the corresponding translation languages in BMC Helix Knowledge Management by ComAround
• Have your knowledge articles migrated significantly faster from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround