BMC Helix Virtual Agent 23.3
BMC Helix Virtual Agent 23.3
Use BMC Helix Virtual Agent to enable your end users to request services and resolve their issues in a conversational interface. Using natural language, BMC Helix Virtual Agent can report issues, create requests and cases, or search for knowledge articles on behalf of the users.
Learn what’s new or changed for BMC Helix Virtual Agent 23.3 and patches, including new features, urgent issues, documentation updates, and fixes or patches.
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The following updates have been added since the release of the product:
Date | Summary | Reference |
|---|---|---|
December 3, 2024 | Patch 4 for version 23.3 is available for on-premises customers. | |
November 25, 2024 | BMC Helix Virtual Agent includes the following enhancements:
Issues that were corrected by 23.3 Patch 4 and issues that remain open | |
October 1, 2024 | Patch 3 for version 23.3 is available for on-premises customers. Issues that were corrected by 23.3 Patch 1 and issues that remain open | |
August 15, 2024 | BMC Helix Virtual Agent includes the following enhancements:
| |
May 29, 2024 | BMC Helix Virtual Agent includes the following enhancements:
Issues that were corrected by 23.3 Patch 2 and issues that remain open | |
May 24, 2024 | BMC announces the end-of-life plan for Telemetry version 20.08.x. | |
March 22, 2024 | Patch 1 for version 23.3 is available for on-premises customers. Issues that were corrected by 23.3 Patch 1 and issues that remain open | |
March 8, 2024 | BMC Helix Virtual Agent includes the following enhancements:
Issues that were corrected by 23.3 Patch 1 and issues that remain open | |
December 8, 2023 | BMC Helix Virtual Agent includes the following enhancements:
Issues that were corrected by 23.3 and issues that remain open |
Submitting service requests or searching knowledge articles End users search knowledge articles and submit service requests from chatbot. Using live chat to escalate issues to support agents End users can use live chats to escalate their requests to support agents. |
Planning and deploying chatbots Before implementing chatbot, plan and identify the use cases that you want to address by using chatbots. | As an administrator, set up integrations with other BMC products or third-party software. |
As an administrator, change the branding of BMC Helix Virtual Agent, configure the chatbot channels and knowledge search providers, and view the chatbot usage reports. | Resolve issues that you might encounter while using BMC Helix Virtual Agent. |
Developer Communities  | Helix Communities  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix Virtual Agent documentation. | See the documentation of products related to BMC Helix Virtual Agent. |