Troubleshooting issues related to publishing services in BMC Helix Virtual Agent
The following table describes the issue that you might encounter while publishing services in a bot:
Error | Description |
|---|---|
13517 - The dialog for transferring to a live agent is missing from the IBM Watson skill. Search BMC Support Central with this error code for instructions on how to create the missing dialog. Note: This error appears for any chatbot workspace that does not have the live agent node, for example, BMC ChatOps and BMC ITOps Chatbot. | If you are an existing BMC Helix Virtual Agent user, you must configure IBM Watson to include a newly-added dialog Live AgentChat – Login. The dialog enables users to access the topics that are configured in Live Chat. For information about configuring the Live AgentChat – Login dialog nodes, see Configuring-the-live-chat-dialog-nodes-in-IBM-Watson-Assistant-Skills. |
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