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Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

21.3 enhancements preview

Preview the BMC Helix Virtual Agent 21.3 enhancements for upcoming features that will benefit your organization and to understand changes that might impact your users. 

Warning

Important

Features described in this enhancements preview are subject to change and are not generally available until BMC announces the general availability date for the release. Prior to that announcement, features are not guaranteed for general availability within any particular time frame or at all. Make any purchase decisions only on the basis of generally available products and features.

Related topics

Release-notes-and-notices


View the chatbot overview and usage reports in BMC Helix Dashboards

View the chatbot metrics and data in BMC Helix Dashboards, a subscription-based service. The following dashboards are provided out of the box:

  • Chatbot overview dashboard—As a chatbot owner, view the number of conversations by channels, chatbot transfer, and chat intent performance for a each chatbot in your system.
  • Chatbot user dashboard— As a chatbot owner, determine the effectiveness of the chatbot by viewing the number of active users, returning users, user location, and user retention rate for each chatbot in your system. 



 

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BMC Helix Virtual Agent 21.05