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This site will undergo a brief period of maintenance on Thursday, 23 April at 2:30 AM Central/1:00 PM IST. During a 30 minute window, site availability may be intermittent.

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Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Best practices for BMC Helix Virtual Agent

We recommend that you review the best practices for BMC Helix Virtual Agent prior to implementing the product or a feature. 


BMC Helix Virtual Agent best practices

Category

References

Planning for deployment

Onboarding and implementing

Cognitive search

Integrating BMC Helix Virtual Agent

Chatbot channels

 

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BMC Helix Virtual Agent 21.05