Setting up phone contacts and the Contact IT button

To configure the Contact IT button

1. In the BMC Helix Digital Workplace Admin console, click Configuration.
2. On the Features table on the Application Features page, select or clear the check box next to Contact IT button to enable or disable it.
   
   The change is immediate. The button will be available or invisible to clients.
3. (Optional) Change the label text of the Contact IT button.
   For details about how to change the label, see Customizing the labels in BMC Helix Digital Workplace.

To create phone contacts

1. In the Admin console, click Help Desk > Contact Options.
2. From the Contact Type list, select General Help or Account Problem.
3. In the New Contact Phone Number section, enter a staff member's contact information, and click Add Contact.
4. Repeat steps 2 and 3 to add more contacts.
5. If you selected Account Problem in step 2, use the Account Problem Properties section to enter the URL and custom message that provides guidance to users facing issues while trying to log in.
6. If you selected General Help in step 2, use the General Help Properties section to enter the URL of your company's Help page and the custom message to appear on the contact page.

7. End users can view contact numbers and your company's website when they click the Contact IT button as shown in the following image: