This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Administering

If you want to control the capabilities of users in the application, you must first obtain an administrator permission. Then, you enable and maintain features for your end users. You can prepare a ready-made solution for a company which employees only start working with the application or you can adjust settings to fulfill the needs of people collaborating in an already existing environment. Administrator's role is a key driver that sets up hybrid and flexible work environments.

For example, you have configured an application for a local e-shopping company Apex Global based in Finland. The company increased its presence in the USA, so apart from the basic Finish locale, you enable users to switch to their preferred locale — English. Thus, as an administrator, you are able to meet the business needs of the company.

Related topics

Administering-BMC-Helix-Digital-Workplace

Administering-BMC-Helix-Digital-Workplace-Catalog


Before you begin

  • To manage the general capabilities of end users, obtain a BMC Helix Digital Workplace administrator permission; to manage catalog services and other Advanced features, obtain a BMC Helix Digital Workplace Catalog administrator permission.
  • If you administer the application deployed on-premises with containers, you might need to manage tenants.


Overview of administrator's actions

The following table describes the administrative activities that you can perform:

Action

Reference

Create user accounts, grant access, and assign administrator permissions.

Enable users to access the application via different devices.

Customize the application UI that best suits your needs.

Manage what your users can and cannot do, manage your user data, and rectify any inappropriate activities.

Implement an efficient approval process for your Catalog services.

Enable users to interact with the application in their preferred languages.

Notify users about important updates such as worldwide events, status of a service, and so on.

View the number of users who log in to the application, view their activities, and collect and analyze the usage data.

Configure the search results based on the source and conversational language.

Categorize HR and IT services for better findability and ease of use.

Update the valid attachment size and type.

Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).

The following table describes the administrative activities that you can perform with a DWP Advanced icon.pngBMC Helix Digital Workplace Advanced license:

Action

Reference

Create user accounts, assign roles to users, and provide user access to subcatalogs.

Provide rich profiles and categories for Catalog items, bundles, and promotional banners to users.

Decide the features that your users can leverage and the actions that they can perform on their service requests.

Enable users to search for the enhanced Catalog items by entering multiple words.

Get insights into the frequently requested services, service costs, trending services, and so on.

Enable users to stay up-to-date about their request status, any local or worldwide service issue, and so on.

Understand how you can provide your services to multiple customers and manage them efficiently.

Enable a credit-based pricing system for your customers and also set up a credit balance for each customer.

Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).

The following table describes administrative activities that you can perform with a DWP Advanced icon.pngBMC Helix Digital Workplace Advanced license for an on-premises installation of BMC Helix Digital Workplace

Action

Reference

Create user accounts, assign roles to users, and provide user access to subcatalogs.

Restrict user access to a company's configurations.

Understand the connection details of the application.



Sample connection properties file


Change the initial installation settings and configure the server again.



Reconfiguring BMC Helix Digital Workplace


Provide rich profiles and categories for Catalog items, bundles, and promotional banners to users.

Decide the features that your users can leverage and the actions that they can perform on their service requests.

Enable users to search for the enhanced Catalog items by entering multiple words.

Get insights into the frequently requested services, service costs, trending services, and so on.

Enable users to stay up-to-date about their request status, any local or worldwide service issue, and so on.

Understand how you can provide your services to multiple customers and manage them efficiently.

Enable a credit-based pricing system for your customers and also set up a credit balance for each customer.

Ensure privacy of your user's data and resolve any user query regarding General Data Protection Regulation (GDPR).