Use case coverage matrix

The following table displays which use cases are supported across different agent platforms.

Use Case	Display Format	Employee Navigator UI		MS Teams UI
		Supervisor Agent	Chained Prompts	Supervisor Agent	Chained Prompts
Chat with Enterprise Knowledge	-	GA	GA	GA	GA
Chat with LLM World Knowledge (No citations)	-	GA	GA	GA	GA
Show Requests	Table	GA	GA	Not Relevant	Not Relevant
	Cards	GA	GA	Not Relevant	Not Relevant
	Bulleted list	Not Relevant	Not Relevant	GA	GA
Show Requests and Fulfillment Details by Fulfillment ID	-	GA	Not Supported	GA	Not Supported
Show People Profile	Table	GA	GA	Not Relevant	Not Relevant
	Bulleted list	Not Relevant	Not Relevant	GA	GA
Show Service Health Items	Table	GA	GA	Not Relevant	Not Relevant
	Bulleted list	Not Relevant	Not Relevant	GA	GA
Show Approvals	Table	GA	GA	Not Relevant	Not Relevant
	Bulleted list	Not Relevant	Not Relevant	GA	Not Supported
Submit Catalog Service Request via Pre-generated Prompt	-	GA	GA	Not Supported	Not Supported
Submit Catalog Service Request via Agentic Capability	-	GA	Not Supported	GA	Not Supported
Update Requests (Cancel)	-	GA	GA	GA	Not Supported
Update Requests (Add comments)	-	GA	GA	Not Supported	Not Supported
Show Request Comments	-	GA	GA	Not Supported	Not Supported
RTF Comments (Attaching files to comments in service requests)	-	GA	GA	GA	Not Supported
Update Approvals	-	GA	GA	GA	GA
Greetings Prompt	-	Not Supported	GA	Not Supported	GA
Fallback Prompt	-	Not Supported	GA	CA	GA
Response Prompt	-	Not Supported	GA	Not Supported	GA
Live Chat	-	GA	GA	GA	Not Supported
Live Chat Fallback with Chat Summarization and Transcript	-	GA	GA	GA	Not Supported
Submit Catalog Service Request Fallback with Chat Summarization and Transcript	-	GA	GA	GA	Not Supported
Voice to Text	-	GA	GA	Not Supported	Not Supported
Image Upload	-	GA	GA	Not Supported	Not Supported
Camera Image Snap	-	Not Supported	Not Supported	Not Supported	Not Supported
Floating Icon	-	GA	GA	Not Supported	Not Supported
Skill Level Filtering of Knowledge	-	GA	GA	GA	GA
Welcome Message	-	GA	GA	GA	GA
Embedding as iFrame	-	GA	GA	Not Supported	Not Supported
New Topic Button	-	GA	GA	Not Supported	Not Supported
Attachment in Questionnaire		GA	GA	GA	Not Supported
Image in Comments		GA	GA	GA	Not Supported