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This documentation supports the 26.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see the License types and features topic. To view an earlier version, select the version from the Product version menu.

 

BMC Helix Digital Workplace 26.1

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices Updated 31 Jan 2026

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

 

Related topics

Known-and-corrected-issues

Support-informationDigital Workplace Training & Certification

Date

Summary

Reference

January 30, 2026

Issues that were corrected in this patch and issues that remain open

Enhancements available in 26.1:

  • Edit services by using Catalog Curator
  • Create surveys with Catalog Curator efficiently
  • Configure Employee Navigator for the guest portal to improve self-service
  • Build request URLs that open questionnaires with prefilled answers
  • (Controlled availability) View in-line images in Employee Navigator responses
  • Create services with case fulfillment by using Catalog Curator
  • Change the language on the end-user console with the language picker
  • Get started with the starter prompts in the Employee Navigator welcome message
  • (Available for logged-in users only) Get help faster with DocuAssistant
  • Experience a consistent timeout behavior with all BMC Helix applications
26.1 enhancements and patches
November 20, 2025

Issues that were corrected in this patch and issues that remain open

Patch 1 is available for SaaS and on-premises customers. 

25.4 enhancements and patches
October 17, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.4:

  • Guide users to a resolution by clarifying their ambiguous asks
  • Measure user satisfaction by using the NPS scale in feedback surveys
  • Set up service level targets for service requests
  • Access Employee Navigator via Microsoft Teams for a seamless experience
  • (Controlled availability) Embed the Employee Navigator chat panel in your website.
25.4 enhancements and patches

 

Agentic AI capabilities in BMC Helix Digital Workplace

Learn about agentic AI capabilities in BMC Helix Digital Workplace

Creating and managing the service catalog

Create catalog sections, service categories, services, bundles, and banners

Setting up and going live

Complete the deployment or post-deployment configurations to set up your system

Enabling self-service in an organization

Configure self-help resources, locations, and appointments

Administering

Set up users and groups, customize, enable features, send broadcasts, and more.

Integrating

Integrate with other products.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.

Product trials

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Communities

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Knowledge Base

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Videos

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Education

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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Digital Workplace documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Digital Workplace.

Related documentation

See the documentation of products related to BMC Helix Digital Workplace.

 

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BMC Helix Digital Workplace 26.1