Use case coverage matrix
The following table displays which use cases are supported across different agent platforms and versions.
| Use-Case | 25.4 Supervisor agent Employee Navigator UI | 25.4 Supervisor agent MS Teams UI | Chained Prompts |
|---|---|---|---|
| Chat with Enterprise Knowledge | GA | GA | GA |
| Chat with LLM World Knowledge (No citations) | GA | GA | GA |
| Show Requests in Table (citations as links below the table) | Table with inline links | Bulleted list | GA |
| Show Requests in Table (citations as links inline with the table) | GA | Bulleted list | Not Supported |
| Show Requests in Cards | V1-Card | Not Supported | Not Supported |
| Show Requests in bullet list (citations in list) | Table with inline links | GA | Not Supported |
| Show Requests and Fulfillment Details by Fulfillment ID | GA | Not Supported | Not Supported |
| Show People Profile (citations as links below the table) | Table with inline links | Bulleted list | GA |
| Show People Profile (citations as links inline with the table) | GA | Bulleted list | Not Supported |
| Show People Profile (citations bulleted list) | Table with inline links | GA | Not Supported |
| Show Service Health Items (citations as links below the table) | Table with inline links | Bulleted list | GA |
| Show Service Health Items (citations as links inline with the table) | GA | Bulleted list | Not Supported |
| Show Service health (citations bulleted list) | Table with inline links | GA | Not Supported |
| Show Approvals (citations as links below the table) | Table with inline links | Bulleted list | GA |
| Show Approvals (citations as links inline with the table) | GA | Bulleted list | Not Supported |
| Show Approvals (citations bulleted list) | Table with inline links | GA | Not Supported |
| Show Local Assets (citations as links below the table) | GA | Not Supported | Not Supported |
| Show Local Assets (citations as links inline with the table) | GA | Not Supported | Not Supported |
| Show Assets (citations bulleted list) | Table with inline links | Not Supported | Not Supported |
| Show Locations (citations as links below the table) | Table with inline links | Not Supported | Not Supported |
| Show Locations (citations as links inline with the table) | GA | Not Supported | Not Supported |
| Show Locations (citations bulleted list) | Table with inline links | Not Supported | Not Supported |
| Show Appointments (citations as links below the table) | Table with inline links | Not Supported | Not Supported |
| Show Appointments (citations as links inline with the table) | CA | Not Supported | Not Supported |
| Show Appointments (citations bulleted list) | Table with inline links | Not Supported | Not Supported |
| Show Catalog Services in Table (Link to Questionnaire) | Table with inline links | Bulleted list | Not Supported |
| Submit Catalog Service Request (Pre-generated prompt) | GA | GA | GA |
| Submit Catalog Service Request (Agentic, no pre-generation) | GA | GA | Not Supported |
| Update Requests (Cancel, add comment) | GA | GA | Not Supported |
| Show Request Comments | GA | GA | Not Supported |
| RTF Comments attaching files to comments in service requests | GA | Not Supported | Not Supported |
| Update Approvals (Approve, Reject etc.) | GA | GA | Not Supported |
| Fallback Prompt (see documentation) | Through Tool | Not Supported | GA |
| Response Prompt (see documentation) | Not Supported | Not Supported | GA |
| Live Chat Cross Launch | Custom Prompts | Not Supported | Custom Prompts |
| Live Chat Fallback (see documentation) | GA | Not Supported | CA |
| Live Chat Fallback with Chat Summarization and Transcript | GA | Not Supported | GA |
| Live Chat Fallback with Chat Summarization and Transcript (Agentic) | GA | Not Supported | Not Supported |
| Submit Catalog Service Request Fallback | GA | Not Supported | GA |
| Submit Catalog Service Request Fallback (Chat Summary and Transcript) | CA | Not Supported | GA |
| Submit Catalog Service Request Fallback (Chat Summary and Transcript, Agentic) | CA | Not Supported | GA |
| Localization in LLM Response (configurable in prompts) | GA | Not Supported | GA |
| Voice to Text | GA | Not Supported | GA |
| Image Upload | GA | Not Supported | GA |
| Camera Image Snap | GA | Not Supported | GA |
| Floating Icon | Not Supported | Not Supported | Not Supported |
| Skill Level Filtering of Knowledge | GA | GA | GA |
| Tool Level Filtering of Knowledge | Not Supported | Not Supported | Not Supported |
| Create Agentic Tools as IS Process | GA | GA | Not Supported |
| Questionnaire Question (Limited set of question types, see documentation, prompt-based) | GA | GA | GA |
| Questionnaire Question (Limited set of question types, see documentation, Agentic) | GA | CA | Not Supported |
| MS Teams Channel | GA | GA | - |
| Welcome Message | CA | Not Supported | Not Supported |
| Embedding as iFrame | Not Supported | Not Supported | Not Supported |
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