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This documentation supports the 25.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see the License types and features topic. To view an earlier version, select the version from the Product version menu.

 

BMC Helix Digital Workplace 25.3

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices Updated 17 Sep 2025

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

 

Related topics

Known-and-corrected-issues

Support-informationDigital Workplace Training & Certification

Date

Summary

Reference

September 16, 2025

Issues that were corrected in this patch and issues that remain open

Patch 2 for version 25.3 is available for SaaS customers.

25.3 enhancements and patches
September 3, 2025

Issues that were corrected in this patch and issues that remain open

The cumulative updates from previous releases (25.2.02 and 25.3) are rolled into the 25.3.01 release for on-premises users.

25.3 enhancements and patches
August 28, 2025

Issues that were corrected in this patch and issues that remain open

Updates available in 25.3.01:

  • (Controlled availability) View localized foundation data in BMC Helix Digital Workplace.
  • Updated UI labels for Arabic locale.
25.3 enhancements and patches
July 24, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.3:

  • Get a summary of the service request comments from the Employee Navigator chat.
  • Add rich text comments and attachments to the service requests via Employee Navigator chat.
  • Simplify service request submission by suggesting relevant services as links in the Employee Navigator chat.
  • Boost service creation and accuracy with the Service Catalog Curator.
  • Define functions with the question responses to automatically populate the questionnaire fields.
  • Enable social notifications via the notification engine on BMC Helix Innovation Suite to modernize enterprise communication.
  • (Controlled availability) Use BMC HelixGPT to make services requestable via chat.
  • Use fulfillment IDs to search for service requests in Employee Navigator.
  • Use Employee Navigator to interact with approvals.
25.3 enhancements and patches
June 23, 2025

Issues that were corrected in this patch and issues that remain open

Patch 2 for version 25.2 is available for SaaS customers.

25.2 enhancements and patches
June 3, 2025

Issues that were corrected in this patch and issues that remain open

Updates available in 25.2.01:

  • Request additional information before approval.

Patch 1 for version 25.2 is available for on-premises customers.

25.2 enhancements and patches
May 27, 2025

Issues that were corrected in this patch and issues that remain open

Updates available in 25.2.01:

  • Request additional information before approval.
25.2 enhancements and patches

April 15, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.2:

  • Accelerate service creation by using the Service Catalog Curator.
  • Access BMC Helix Digital Workplace guest portal for self-service without needing registration.
  • Snap and upload images as input in Employee Navigator.
  • Configure the disclaimer message for BMC HelixGPT responses.
  • Define the data archival policy for BMC Helix Digital Workplace.
  • Assign a BMC Helix Digital Workplace Catalog role to multiple users in bulk.
  • Use BMC HelixGPT chat to update service requests in BMC Helix Digital Workplace.
  • (Controlled availability) Connect to a live agent from BMC HelixGPT chat.
  • View relevant subcatalogs for lines of business. 
  • Simplified licensing model for BMC Helix Service Management Suite.

25.2 enhancements and patches

 

Agentic AI capabilities in BMC Helix Digital Workplace

Learn about agentic AI capabilities in BMC Helix Digital Workplace

Creating and managing the service catalog

Create catalog sections, service categories, services, bundles, and banners

Setting up and going live

Complete the deployment or post-deployment configurations to set up your system

Enabling self-service in an organization

Configure self-help resources, locations, and appointments

Administering

Set up users and groups, customize, enable features, send broadcasts, and more.

Integrating

Integrate with other products.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.

Product trials

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Communities

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Knowledge Base

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Videos

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Education

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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Digital Workplace documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Digital Workplace.

Related documentation

See the documentation of products related to BMC Helix Digital Workplace.

 

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BMC Helix Digital Workplace 25.3