Administering a guest portal

As a BMC Helix Digital Workplace super administrator, configure a guest portal so users can access the BMC Helix Digital Workplace application without registering. Perform initial administrative activities to prepare the portal for a guest administrator. 

The guest administrator can design the guest portal and add catalog services by using the virtual marketplace in the BMC Helix Digital Workplace Catalog. They can also carry out additional configurations as needed, making the portal accessible to guest users with anonymous access. This feature can coexist with the external portal configurations. The guest portal can be configured on a single tenant mode or Managed Service Provider (MSP) mode of the BMC Helix Digital Workplace application. 

The appearance of the BMC Helix Digital Workplace Admin console differs for internal and guest administrators, depending on their permission levels. The following rules apply to the BMC Helix Digital Workplace Admin console:

  • A super administrator is a user who is a BMC Helix Digital Workplace administrator with MyIT Super Admin permissions. The super administrator configures the company assignment settings for the guest portal and can also configure the guest portal requestor's URL.
  • A guest administrator is a user who acts as a BMC Helix Digital Workplace administrator and who has MyIT Admin permissions. The guest administrator, who belongs to the assigned company, can view the list of portal administrators and configure the guest portal requestor's URL.
Important
  • There can only be one guest portal for the entire BMC Helix Digital Workplace application setup.
  • By default, the session lasts for 30 minutes but can be adjusted using the DWP_SESSION_TIMEOUT_MIN environment variable on the server. When the session expires, users receive a session time-out warning. Clicking the sign-in refreshes both the page and the session. Changing this setting will affect all internal users of BMC Helix Digital Workplace, as it applies to the entire BMC Helix Digital Workplace configuration.
  • BMC Helix Digital Workplace Catalog MSP setup is not supported.
Required license

DWP Advanced icon BMC Helix Digital Workplace Advanced

Process to configure the Guest portal

Admin

The following table lists the tasks for guest administration of a BMC Helix Digital Workplace guest portal:

Task 1 - Configuring the guest portal

Task 1

Task 2 - Setting up the guest portal for users

Task 2 rev

(Optional) Task 3 - Customizing the guest portal

Task 3

 ActionRolePermissionsReference
Task 1Perform the following steps for configuring the guest portal.Configuring the guest portal

Step 1: Configure the guest portal company.

Important: Customers should contact BMC Support to generate the guest portal URL.

Super administratorMyIT Super Admin 
Step 2: Configure the guest portal requestor's URL and make it available for the users.Guest administratorMyIT Admin
Step 3: Manage access to the catalog items in the guest portal by creating a virtual marketplace.Catalog administrator Catalog administrator
Task 2Set up the BMC Helix Digital Workplace Catalog for guest users.Guest administratorMyIT Admin
Task 3(Optional) Customize the appearance of the guest portal for users.Guest administratorMyIT Admin

Related topics

Using the BMC Helix Digital Workplace guest portal for self service

 

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