Enabling end user features

Enables end users to schedule appointments with the help desk.

You configure this feature on the Help Desk tab of the BMC Helix Digital Workplace Admin console. The Appointments feature depends on the self-service features. For more information, see Setting-up-calendars.

Enables end users to filter services by the categories on the Catalog page. When this feature is disabled, the Browse categories option is not available in the BMC Helix Digital Workplace end-user console.

Enables features linked to the Services tab of the BMC Helix Digital Workplace Admin console. Self-service users see service health on the My Stuff tab of the BMC Helix Digital Workplace end-user console. For more information, see Setting-up-service-health-items.

Enables end users to see and select a custom page in BMC Helix Digital Workplace. You can also set a custom page as the landing page, see Creating-workplaces-for-your-lines-of-business.

Enables collaboration on service requests in BMC Helix Digital Workplace. When the setting is enabled, all users in your organization can add collaborators to their service requests. For details about service requests collaboration, see Collaborating-with-users-on-service-requests.

Enables end users to create assets from a floor map, including setting their name, type, description, and location. This change does not affect users' ability to check in or make reservations for an asset. You must also enable users to create assets for each asset type. If this feature is disabled, only the BMC Helix Digital Workplace Admin can add assets. For more information about allowing users to create an asset type, see Managing-assets-on-floor-maps.

Enables end users to see and request services from BMC Helix Digital Workplace Catalog.

You must also configure details about the integration, see Enabling-and-configuring-the-enhanced-catalog-for-BMC-Helix-Digital-Workplace.

The following screenshot shows the BMC Helix Digital Workplace Catalog services.

Sign Out

Enables end users to the sign out of BMC Helix Digital Workplace.

User profile data editing (work details)

Enables end users to update their work email and work phone number from their profile in the preferences.

If this feature is enabled, the work email and work phone updated in the BMC Helix Digital Workplace profile are taken to the CTM:People form in BMC Helix ITSM. If this feature is disabled, the work email and work phone number are read-only. Regardless of this setting, end users can add other profile data such as additional email addresses and phone numbers.

If this feature is disabled, end users see the padlock icons next to the work email and work phone.

Real-world example: Bob, a head of company A, wants to promote his colleagues to seniors based on their work results. In BMC Helix ITSM, he updates job titles of his teammates.

If the BMC Helix ITSM administrator changes the user profile image in the CTM:People form, the profile image in BMC Helix Digital Workplace is also updated after the user logs in again.

For more information, see Managing-an-end-user-s-profile-data.

Real-world example: Bob, a manager at company A, has worked with the design department on brand-new avatars for team leads. In BMC Helix ITSM, he adds new profile pictures of his teammates so that their old images are updated.

Enables end users to see BMC Helix Platform and external pages in BMC Helix Digital Workplace.

For more information, see Embedding-custom-pages-from-BMC-Helix-Platform-or-external-sites.

Enables end users to launch BMC Helix Virtual Agent from BMC Helix Digital Workplace.

You can configure this feature in Configuration > Virtual Chat.

Enables the bell notification icon. End users start receiving in-app notifications on desktop, mobile, and tablet.

This feature can be disabled in the BMC Helix Digital Workplace end-user console. If the end user disables in-app notifications and resumes them later, they will receive all the notifications that they missed during the cut-off period. For more information, see Configuration-options-for-the-end-user-console.

Enables sending email and push notifications to members of collaborator groups when the following events occur:

• Comment on the shared request
  Applicable only when:
  a) IT agent or approver comments on service requests imported from BMC Service Request Management
  b) Approver comments on service requests imported from BMC Helix Digital Workplace Catalog
• Update of the shared request status

This feature is disabled by default. For details about how to enable service request collaboration, see Enabling-service-request-collaboration.

For any question type that has a Confidential Data option to hide user answers, selecting the check box will result in masking the actual content of the notes with asterisks (*). The answers are available only to authorized users. For information, see Configuring-confidential-questions-in-a-questionnaire.

When the feature is enabled, the service request is displayed as shown in the screenshot: