Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace
Information required for the enhanced catalog configuration
The following information is required to configure a connection between BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog:
Web address of the catalog source
The web address to the API endpoint includes:
URL segment | Examples | Comment |
|---|---|---|
Context | http (standard) https (SSL-configured) | Identifies whether an SSL connection is required to access the enhanced catalog source. |
Server URL | your-myit-service-broker-url.com | Contains the fully qualified domain name or IP address of the server, or the load balancer of the server cluster. |
Port number | 8008 (standard) 8443 or 443 (SSL-configured) | Specifies the application server port number. Your system administrator can provide the assigned port number, or tell you if your system is configured to not require a port number. |
API endpoint | /api/myit-sb | Points to the API endpoint used by the application scripts. |
Tenant domain name
If you are connecting to BMC Helix Digital Workplace Catalog version 20.08 or earlier, then a single instance of BMC Helix Digital Workplace can display the enhanced catalog of a single tenant, identified by a domain name. Otherwise, leave this blank.
Parameter | Example | Comment |
|---|---|---|
Domain | calbroservices.com | Tenant domain identifier. |
Credentials used by the notification system
These credentials can be used for any valid user account with the Administrator role in BMC Helix Digital Workplace Catalog. Specify a user account that is used only for background services.
Parameter | Example | Comment |
|---|---|---|
User | sys_notification | Do not add the tenant domain in the enhanced catalog configuration. |
Password | 5Y5_n0tification! | Password for the system notification user. |
Enabling an enhanced catalog in BMC Helix Digital Workplace
To enable an enhanced catalog in BMC Helix Digital Workplace, the BMC Helix Digital Workplace administrator must perform the following tasks:
To enable support for the enhanced catalog
- In the BMC Helix Digital Workplace Admin console, go to Configuration.
Select Application Features, and select Enhanced Catalog to enable the feature.
To configure a connection between BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog
- In the BMC Helix Digital Workplace Admin console, go to Configuration.
- Select Enhanced Catalog under Configuration.
Enter the information required for the enhanced catalog configuration:
- Click Save.
Self-service users who are currently logged in will see the enhanced catalog the next time they log in.
When the enhanced catalog is enabled and configured, end users with Read license type in the enhanced catalog server database can view and request services and bundles they are entitled to access. For more details about service entitlements, see Entitling-end-users-to-services-bundles-and-banners.
Required licensing
BMC Helix Digital Workplace Advanced customers are entitled to this feature. SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.
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