This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.To view an earlier version, select the version from the Product version menu.

Enabling self-service in an organization

Users can leverage the self-service options that are available for them to quickly fix their issues instead of raising a help desk ticket. The self-service options make users more self-reliant by reducing their dependency on the help desk. Also, the self-service options enable users to meet help desk professionals in-person, review the request and service status, and so on.


Related topics

Use-cases

Administering

Creating-and-managing-the-service-catalog

Integrating-a-BMC-chat-application-with-BMC-Helix-Digital-Workplace

Connecting-your-catalog-to-external-systems

As an administrator, to make your users self-reliant, you can perform the following tasks:

Action

Reference

Create and import rich knowledge articles, provide links to online documentation, and provide videos, tutorials, troubleshooting tips, and so on.

Set up locations and their associated details so that users can find the required information.

Set up calendars for help desk appointments between users, and an IT help desk or a human resources professional.

Create services that provide a service health status to users.



 

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