Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Service connector capabilities

Service connectors connect your catalog to external systems. BMC Helix Digital Workplace Catalog includes out-of-the-box connectors.

If you use BMC Helix Integration Service, a service catalog administrator can use BMC Helix Integration Service connectors in a process workflow. Developers can extend custom connectors with additional abilities, as described in Integrating-BMC-Helix-Digital-Workplace-Catalog-with-BMC-Helix-Integration-Service. BMC Helix Integration Service is a standalone product. You need to purchase a license to use it. 

BMC Helix Digital Workplace Catalog also supports automation connectors configured in BMC Helix Innovation Studio. For more information about automation connectors, see Automating processes in the official BMC Helix Innovation Studio documentation.

Related topics

Workflows-for-service-fulfillment

Importing-service-catalog-items-from-external-systems

Creating-selection-menus-for-question-responses


Before you begin

Before you can use a connector, you must create the connection and add configuration details, as described in Configuring-service-connectors. The following table lists the abilities of service connectors provided by BMC Helix Digital Workplace Catalog. 

Connector name column—Indicates the link to additional details about the connector.

Catalog import column⁠—Indicates connectors that provide the ability to import services or other items into the service catalog.

Process workflow column⁠—Indicates connectors that can be used in the process workflow for service fulfillment.

Resource mapping column—Indicates connectors that provide the ability to map data resources to responses in the service questionnaire.

A blank cell indicates that the connector does not include the capability.

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.