Configuring service connectors

You must configure the connection with any BMC Helix Digital Workplace Catalog connector before you can use it for building workflows.

By default, the workflow designer includes available connector elements that you can use to build workflows. You can create multiple connections with connectors of the same type.

This topic describes how to create new connections and configure a connection for supported connectors.

Before you begin

You must have an external system up and running before you can configure a connection with it. Review the External account requirements subtopic for any connector described in the Service-connector-capabilities section.
To work with connectors, you must be logged in to BMC Helix Digital Workplace Catalog with administrator permissions.
(Optional) To use connectors shipped with BMC Helix Integration Service, configure integration with BMC Helix Digital Workplace Catalog with BMC Helix Integration Service .

To configure a connector

Log in to BMC Helix Digital Workplace Catalog as a catalog administrator.
Navigate to Services > Connectors.
To create a connection, click New Connection.
In the Connection Name field, type a unique name.
From the Connector list, select a connector with which you want to establish the connection, and click Save.
Important
The list of connectors includes the following connectors:
- All connectors shipped with BMC Helix Digital Workplace Catalog
- All connectors enabled in BMC Helix Integration Service—only if the connection to BMC Helix Integration Service is configured
The connection is saved, but is not configured.
Select the saved connector, and click Actions > Open.
Complete the configuration details, and click Save.
Important
The configuration details that you need to provide are different for each connector.

The following illustration shows the steps for configuring integration with an Active Directory connector shipped with the BMC Helix Digital Workplace Catalog.

Connector_management_19.11.png

The following illustration shows the steps for configuring integration with the JIRA connector shipped with the BMC Integration Service.

Connection_options19.11.png

You can manage connections as needed. From the list of connections, select a connection, click Actions, and perform one of the following actions as needed:

Open to edit the connection details
Edit the connection name
Delete the connection when it is no longer needed
Test the connection

Actions19.11.png

Important

If you click Test Connection for a Remedy connector, the Connection Options pane provides additional validation and other messages.

Required licensing

SaaS subscribers who use BMC Helix ITSM or BMC-Helix-Virtual-Agent-Basic-service are entitled to this feature.

Where to go from here

After you add connections, you can use them in a workflow, as described in Workflows-for-service-fulfillment.