BMC Helix Virtual Agent Basic service

This topic provides BMC Helix Virtual Agent Basic customers with information specific to service operations. For BMC Helix Virtual Agent Basic product-specific documentation, visit the BMC Helix Virtual Agent overview page.

The following items are documented for this service:

Licensing

The BMC Helix Virtual Agent Basic service is available with the purchase of any of the following line items from your ordering document:

Important

Customers on 23.3 and later can purchase BMC Helix Virtual Agent subscription through the Service Management SKUs.

License	Unit of Measurement
BMC Helix Virtual Agent Basic - Named User (100 Users)	per named user - SaaS
BMC Helix Virtual Agent Basic - Active User (100 Users)	per active user - SaaS
BMC Helix Virtual Agent Basic Premium Environment - Named User (100 Users)	per named user - SaaS
BMC Helix Virtual Agent Basic Premium Environment - Active User (100 Users)	per active user - SaaS

Please refer to Service location for available datacenter locations.

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis.

License entitlements

The following applications, features and utilities are available with the purchase of BMC Helix Virtual Agent Basic:

Entitlements - BMC Helix Virtual Agent Basic applications, features, and utilities
HelixGPT (Employee Navigator) BMC Helix Virtual Agent —Default, out-of-the-box chatbot BMC Helix Digital Workplace Catalog—Unified service catalog Omni-channel engagement with supported chat channels—Microsoft teams, Microsoft Skype for Business on-premises, Slack, WhatsApp, and SMS Chatbot starter kit—Several example use cases that can be implemented or built upon easily. BMC Helix Dashboards—Unified reporting that gives a consolidated view of the data from BMC Helix Virtual Agent Basic. Live Chat with integrated BMC subscription services—Live Chat capability with support agents.
*Entitlements - BMC Helix Knowledge Management by ComAround
AI-powered knowledge search and preview in Chatbot and Digital Workplace Provide feedback on articles Migration utility to sync knowledge articles from BMC Helix ITSM and BMC Helix Business Workflows Prepopulated knowledge base in up to three languages Important Creating and updating knowledge articles in BMC Helix Knowledge Management by ComAround is excluded, i.e., no knowledge worker entitlement.

*The BMC Helix Knowledge Management by ComAround entitlement is only for customers with versions on 21.02, 21.05, 21.3 and higher.

*Customers are required to bring their own Compute/Large Language Model (LLM) for Employee Navigator. For more information, please visit Licensing and pricing for BMC HelixGPT

Additional license terms

The following additional terms apply to the BMC Helix Virtual Agent Basic service:

Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
Entitlements are subject to change.
Non-production environments are configured with the same license capacity as the production environment.
Purchased licenses are only valid in one production environment.
There is a 5,000 user minimum with the purchase of the Premium Environment license (named or active users).
Licenses are sold in 100 user packs, with a minimum of 10 packs.
BMC Helix Virtual Agent Named Users should match your Digital Workplace Advanced Named Users.

Standard environments

Your purchase of BMC Helix Virtual Agent Basic provides the following environments:

Tailoring (BMC Helix Virtual Agent only)
Quality Assurance (BMC Helix Virtual Agent only)
Production (BMC Helix Virtual Agent and BMC Helix Knowledge Management by ComAround)

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

There are no add-on services available for BMC Helix Virtual Agent Basic.